Summary
Overview
Work History
Education
Skills
Custom
Timeline
Generic

BRENDA Arp

Shelbina,MO

Summary

Seasoned Support Coordinator with significant experience in customer service, problem-solving and process optimization. Known for strong leadership skills, adept at training teams and streamlining operations for improved productivity. Proven track record of managing support services to ensure client satisfaction and company success. Possess solid communication abilities that foster positive relationships with clients and colleagues.

Overview

10
10
years of professional experience

Work History

Quality Assurance / Support Coordinator

MCCDDC
Monroe City, Missouri
12.2014 - Current
  • Lead facilitator of the quality assurance committee. Guides discussions regarding quality and provides feedback to the administrative team.
  • Tracks data from satisfaction surveys and identifies trends
  • Attends and participates in team meetings to discuss trends, best practices, and positive outcomes.
  • Monitors support coordinator documentation to ensure documentation meets all required guidelines.
  • Provides feedback to assist support coordinators in improving quality of documentation.
  • Represents the agency at local, state, and national conferences as well as professional organizations as requested.
  • Interacts with co-workers, supervisors, visitors, and program participants in a manner which promotes a positive image of the agency
  • Support Coordinator:
  • Interviews participants, families, and other responsible individuals necessary to determine the appropriate services/supports needed utilizing best practice tools and resources.
  • Attends and participates in team meetings to discuss cases in relation to treatment plans, progress, and changes in the treatment plans.
  • Monitors services by vendors to insure that the terms of the authorization are being fulfilled, services are being delivered in a quality manner, and to review progress being made. Collaborate with the vendor to address needed changes, concerns, or successes.
  • Assists in identifying the need for behavior support plans or services in conjunction with consulting behavior specialist, psychologist, counselors, etc.
  • Represents the agency at local, state, and national conferences / professional organizations. Bring information back to the agency and apply the knowledge.

Education

Bachelor of Arts - Psychology

Ashford University
8620 Spectrum Center Blvd, San Diego, CA 92123
08-2012

Skills

  • Team Collaboration
  • Time Management
  • Information requests
  • Filing
  • Telephone Etiquette
  • Correspondence Preparation
  • Correspondence Management
  • Documentation and Recordkeeping
  • Employee Development
  • File Organization
  • Schedule Management
  • Workload Management
  • Report Development
  • Document Management
  • Scheduling appointments
  • Report Preparation
  • Vendor Management
  • Attention to Detail
  • Data Collection

Custom

  • Adoptive parent
  • Previous foster parent

Timeline

Quality Assurance / Support Coordinator

MCCDDC
12.2014 - Current

Bachelor of Arts - Psychology

Ashford University

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BRENDA Arp