Brenda Arredondo
San Jose,CA
Summary
Energetic professional equipped to handle demanding workloads covering regular and special events programming. Works smoothly at all levels to meet creative, technical and operational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Program Coordinator/Case Manager
Conxion to Community
San Jose, CA
06.2017 - 06.2024
- Coordinated and provided a variety of pro-social activities for at-risk youth, such as theater, sports, technology programs, and community engagement initiatives.
- Conducted intake assessments and developed personalized case plans for effective client management. Maintained consistent support and progress monitoring by ensuring regular communication with clients.
- Collaborated with the Probation Department, ensuring seamless referrals and service alignment. Enhanced client support through effective communication and coordination.
- Prepared and submitted monthly reports to probation officers and contract managers providing detailed documentation of client attendance, progress, and behavioral outcomes.
- Managed client referrals to additional services and programs, as needed. Utilized existing contracts for wraparound services and vocational training to support client development.
- Conducted program evaluations and analyzed client outcomes to identify areas for enhancement, resulting in strategic changes implemented to improve service delivery and engagement.
- Ensured compliance with regulatory standards and incorporated best practices for youth development and community involvement in all program activities.
Program Assistant - Pro Social
Conxion to Community
San Jose, CA
11.2016 - 06.2017
- Collected information and data, scheduled intake appointments, collected monthly client dosage, recruited activity providers, assisted with office tasks
- Participated in monthly team meetings to provide updates on individual projects and assist colleagues with any issues they may have encountered during their work.
- Assisted in the coordination of program activities and resources, including scheduling meetings, preparing materials, and providing administrative support.
- Created informational materials about programs and services available to the public.
- Produced well-written, comprehensive reports and documents.
SCC Cal Works-paid Work Experience
Conxion To Community
San Jose
05.2016 - 11.2016
- Prepared reports summarizing project progress and results for management review.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Evaluated needs of departments and delegated tasks to optimize overall production.
Receptionist
Village of the Four Seasons
Renoir Staffing
02.2016 - 05.2016
- Greeted and directed guests to the appropriate personnel.
- Responded to incoming calls, aiding in document organization, documenting incidents and managing emergencies
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Updated daily logbook with information about visitors entering the premises.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Childcare Worker
Arredondo Child Care Services
San Jose, CA
12.2013 - 02.2016
- Provided quality childcare, multitasked duties, and transported to medical appointments.
- Supervised and monitored the safety of children in my care.
- Utilized problem solving techniques when dealing with challenging behaviors from children.
- Assisted with feeding infants and toddlers during mealtimes.
- Organized age-appropriate activities such as games, crafts, music, and outdoor play.
- Read stories to children and taught them basic skills such as counting, ABCs, and colors.
Sandwich Prep/Cashier
Subway
Linden, CA
10.2014 - 05.2015
- Prepared and served sandwiches, while ensuring strict adherence to food safety protocols.
- Processed sales transactions and delivered exceptional customer service.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Greeted customers and answered any questions they had about the store's products and services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Sales Associate/Cashier
The Children's Place
Fremont, CA
10.2012 - 02.2013
- Provided customer service, processed returns and exchanges, handled cash and credit card payments, restocked merchandise
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Greeted customers and provided exceptional customer service.
- Maintained up-to-date knowledge of store merchandise and policies.
- Maintained cleanliness of store environment including floors, windows, displays.
Ticket Scanner
Corner Stone Staffing Solutions, Inc.
Oakland, CA
08.2012 - 10.2012
- Scanned tickets using a hand-held scanner to verify validity of admission.
- Monitored crowd control and identified potential security risks.
- Greeted customers entering the venue and provided instructions on scanning tickets.
- Cleaned up after events by disposing of trash properly and returning furniture back into place.
- Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
Education
High School Diploma -
Opportunity Youth Academy (OYA)
San Jose, CASkills
- Bilingual
- Communication skills
- Community partnerships
- Marketing
- Outreach strategies
- Progress notes
- Quarterly reports
- Attention to detail
- Time management
- Teamwork
- Customer service
- Building professional relationships
- Honesty
- Loyalty
- Integrity
- MS Word
- MS Excel
- MS PowerPoint
- Google Drive
- Resource Management
- Office Administration
- Volunteer Management
- Expense Tracking
- Referral Coordination
Certification
- Cara y Corazon-Parental Engagement Curriculum Training 04/2017
- National Compadres Network -Rites of passage curriculum for young woman of color-Xinachtli Facilitator Training, 01/2017
- SCC Probation -Mandated Reporter,05/2017
- West Valley College -Managing Loss and Change training 09/2018
- SCC Probation -PREA CBO Training (Prison Rape Elimination Act), 11/2018
- Department of Fair Employment and Housing-Sexual Harassment and Abusive Conduct Prevention Training,01/2020
- American Safety & Health Institute- CPR and AED for Adult/Child/Infant,05/2022
- National Council for Mental Wellbeing-Youth Mental Health First Aid ,08/2023
Qualities, skills and abilities
- Bilingual/ Read, write and translate
- Strong communication skills: listening, writing, and speaking
- Ability to present oneself and agency professionally to internal/external audiences
- Ability to work with people of diverse backgrounds
- Able to develop community partnerships (via) marketing and outreach strategies
- Provided accurate progress notes and quarterly reports
- Attentive to detail, ability to prioritize time, work alone and/or in teams
- Practiced excellent customer service skills, while building professional relationships with youth and community partners
- Display a high degree of honesty, loyalty, and integrity
- Computer Software: MS Word, Excel, PowerPoint, Drive
Awards
- SCC Commission on the Status of Women- Recognizing Extraordinary Women in Santa Clara County 01/2020
- Santa Clara University-Recognition/Neighborhood Prosperity Initiative small business community project Leavey School of Business, 08/2019
- County of Santa Clara Calworks- Client Achievement Award, 12/2016
Volunteer Experience
Second Harvest of Silicon Valley-San Jose, CA
Food Distributor 06/2018- 06/2024
- Assisted with set-up, Moving and arranging food to facilitate the distribution process.
- Distributed food to clients and helped carry food to their cars.
- Cleaned up, assisted with breaking down boxes and removing empty pallets.
Peninsula Food Runners, San Jose, CA
Driver 08/2019- 03/2020
- Picked up and delivered meals to outreach organizations around Santa Clara County
Fanatics -Levi Stadium, Santa Clara, CA
Retail Associate 08/2023-12/2023
- Greeted fans and asked questions to help make their shopping experience an enjoyable one.
- Made recommendations based on observations and conversations with fans, Helped execute a brand connection by ensuring fans enjoyed a top notch shopping experience.
- Maintained sales floor and/or stockroom standards with an eye to detail
- Processed sales transactions via the Fanatics Point of Sale System (POS)
- Performed additional responsibilities as directed by the management team
Legacy Church - Coffee Cart Ministry
Barista 05/2024-Present
- Help to ensure that the coffee is made and the coffee tables/counters are stocked for Sunday morning and Wednesday Evening services as well as special events as needed.
- Help maintain the coffee serving area so that it is always clean, free from debris and ready to serve .That includes general cleanup and washing after each service. Help maintain the hospitality room and/or storage area where supplies are kept.
Accomplishments
SCC Commission on the Status of Women -January 2020
Recognizing Extraordinary Women in Santa Clara County
Santa Clara University- Leavey School of Business -August 2019
Recognition/Neighborhood Prosperity Initiative small business community project
County of Santa Clara Calworks -December 2016
Client Achievement Award
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Program Coordinator/Case Manager
Conxion to Community
06.2017 - 06.2024
Program Assistant - Pro Social
Conxion to Community
11.2016 - 06.2017
SCC Cal Works-paid Work Experience
Conxion To Community
05.2016 - 11.2016
Receptionist
Village of the Four Seasons
02.2016 - 05.2016
Sandwich Prep/Cashier
Subway
10.2014 - 05.2015
Childcare Worker
Arredondo Child Care Services
12.2013 - 02.2016
Sales Associate/Cashier
The Children's Place
10.2012 - 02.2013
Ticket Scanner
Corner Stone Staffing Solutions, Inc.
08.2012 - 10.2012
High School Diploma -
Opportunity Youth Academy (OYA)
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