Brenda Arroyo
South Bend,IN
Summary
Proven Machine Operator Assembler at Genesis Products, adept in machine operation and stress tolerance, significantly reduced downtime and ensured quality standards. Excelled as a Phone Sales Representative at Press Ganey, enhancing call quality and team performance through effective communication and problem-solving. Achieved a balance of mechanical aptitude and strong work ethic, driving production efficiency and sales success.
Overview
6
6
years of professional experience
Work History
Machine Operator Assembler
Genesis Products
Elkhart, IN
06.2020 - 08.2024
- Operated machining equipment safely with team of operators.
- Assisted quality control personnel with inspections of completed products, ensuring adherence to strict quality standards before shipping them out to customers.
- Complied with company and OSHA safety rules and regulations.
- Reduced machine downtime by performing regular inspections and identifying potential issues before they escalated.
- Responded quickly to any malfunctions or breakdowns in machinery, minimizing disruptions to overall production timelines.
Phone Sales Representative
Press Ganey
South Bend, IN
02.2018 - 06.2020
- Answered questions about company offerings with knowledgeable responses about products and services.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Troubleshot problems for callers and helped independently resolve common issues.
- Collaborated with team members to share best practices, enhancing overall team performance.
- Maintained high call volume for increased sales opportunities with efficient time management skills.
- Improved overall call quality by actively seeking feedback from managers or peers regularly.
- Handled objections skillfully during calls by addressing customer concerns effectively, leading them towards making informed decisions.
- Escalated concerns or advanced problem calls to management staff.
- Maintained accurate records of all transactions with customers in compliance with company policies and procedures regarding data privacy protection and reporting standards.
Education
High School Diploma -
Penn High School
Mishawaka, INSkills
- Machine Operation
- Stress Tolerance
- Production Scheduling
- Mechanical Aptitude
- Attention to Detail
- Strong Work Ethic
- Good Communication
- Manufacturing Experience
- Heavy Lifting
Languages
Spanish
Native or Bilingual
Timeline
Machine Operator Assembler
Genesis Products
06.2020 - 08.2024
Phone Sales Representative
Press Ganey
02.2018 - 06.2020
High School Diploma -
Penn High School