Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Brenda Arroyo

Thornton,CO

Summary

Hard-working, experienced, self driven & focused on positive results and client satisfaction. Reliable, conscientious and capable of taking initiative. Responsible associate with excellent communication skills demonstrated by 6 years of experience providing great customer service to satisfied clients.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Night Shift Lead

Roy Jorgensen Associates
Denver, CO
11.2023 - Current
  • Ensured smooth handover between shifts by maintaining clear communication channels with day shift leads.
  • Maintained a safe work environment by enforcing safety protocols and conducting regular inspections.
  • Resolved conflicts among team members, fostering a respectful and collaborative work atmosphere.
  • Oversaw maintenance schedules for equipment used during the night shift, minimizing downtime due to breakdowns or repairs while maximizing operational efficiency.
  • Collaborated closely with quality control teams to maintain high-quality standards throughout nighttime operations.
  • Continuously worked towards meeting or surpassing established nightly performance goals set forth by upper management teams.
  • Conducted thorough end-of-shift reports detailing any issues encountered throughout the night, allowing for prompt resolution before the start of the next workday.
  • Managed resources for optimal shift performance, including staff scheduling and equipment allocation.
  • Observed each team member to carry out duties and provided constructive criticism.
  • Managed communication between associates and management, addressing key issues and needs.

Remote Customer Service Representative

Kaiser Permanente
03.2023 - Current
  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication 'scripts' when handling different topics
  • Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets

Class A CDL Driver

Mendoza Trucking
Brighton, CO
01.2019 - 11.2022
  • Demonstrated strong adaptability in navigating various weather conditions, road hazards, and traffic situations while maintaining safe operations at all times.
  • Completed deliveries on-schedule by planning good routes and efficiently completing transfers.
  • Kept detailed records of miles driven, fuel expenses, maintenance costs, and delivery information for reporting purposes.
  • Coordinated closely with dispatchers for real-time updates on route changes or potential delays due to unforeseen circumstances.
  • Enhanced customer satisfaction by providing timely and consistent communication regarding shipment status.
  • Ran efficient routes by mapping plans to GPS apps and adjusting for weather and traffic problems.
  • Maintained strict compliance with DOT operating and reporting guidelines for Type transportation.
  • Handled load documentation, obtained signatures, and provided copies to destination staff.
  • Met DOT requirements by maintaining current records and documenting reportable incidents.
  • Checked trailer hitch and secured attachments to tractor for optimal safety.
  • Picked up supplies and back hauls from vendors and completed related paperwork.
  • Stayed in frequent communication with dispatch to quickly adapt to customer demands and route changes.
  • Minimized accidents or incidents by conducting thorough pre-trip inspections of the truck''s mechanical components and cargo securement devices.
  • Exemplified commitment to company values by consistently upholding ethical conduct, professionalism, and a customer-centric approach while performing daily duties as a Class A CDL driver.

Commercial Vehicle Driver

Gonzalez Trucking
Colorado
06.2017 - 01.2019
  • Transported raw aggregate materials such as sand, gravel, and dry bulk cement to different plant locations and customer sites throughout Colorado
  • Efficiently operated double trailers on transfer trucks and bottom dump trucks
  • Ensured all driver logs are maintained and recorded accurately including fuel, material, and truck weights
  • Provided excellent customer service, including specific drop instructions, dock loading and unloading and collect COD's

Commercial Vehicle Driver

Jfw Corp
11.2014 - 03.2017
  • Drove 48 ft
  • Tractor trailers, straight trucks, flatbeds, and pickups over the road and to job sites
  • Pulled, loaded and secured cargo for transport, using ropes, chains, binders and covers, unloaded cargo at vendors and job sites
  • Reported vehicle defects, accidents, traffic violations and damage to the vehicles
  • Performed basic vehicle maintenance task such as adding oil, fuel, radiator fluid and performing minor repairs
  • Maintained logs of working hours and of vehicle service and repair status, following applicable state and federal regulations

Store Manager

Autozone
02.2010 - 10.2014
  • Handled the tasks of analyzing sales, expenses and inventory monthly to achieve goals of profit
  • Analyzed the operation of the department and provides technical assistance to the employees of automobile parts
  • Worked with body shop manager and service manager to ensure a timely turnaround of parts required for internal jobs
  • Attends managers meetings and conducts weekly meetings for the automobile parts sales department
  • Handled the tasks of monitoring and supervising daily reports
  • Responsible for developing sales promotions for various automobile parts
  • Developed, enforced and monitored set guidelines for working with customers to ensure customer satisfaction
  • Responsible for supervising stock order procedures
  • Ensures that the same high level of quality service is provided to internal and outside dealership customers

Cocktail Waitress/Server

Sams Club
Denver, CO, USA
04.2009 - 06.2010
  • Earned a reputation as a valuable cooperative coworker by: being fair, honest, and willing to help others when needed; effectively resolving conflicts at the appropriate times; and assisting new managers and other staff to become familiar with policy and operations
  • Built a rapport with customers and proposed different products and services based on clients need

Education

High School Diploma -

Continental Academy
Miramar, FL
01.2010

Skills

  • Bilingual Spanish/English
  • Microsoft Word
  • Excellent verbal communication
  • Relationship/team building
  • Fast learning
  • Commitment to quality and service
  • Strong communication skills
  • Perform well in high-demand, fast-paced environments
  • Staff collaboration
  • Customer friendly
  • Staff motivator
  • Profit enhancement
  • Cash management experience
  • Client relations
  • Office Equipment
  • Trainer
  • 10 Key-By-Touch
  • Sales
  • Email
  • MS Excel
  • Database
  • Macintosh System
  • Photo Shop
  • Word Perfect
  • Conflict Resolution/Mediation
  • Rapport Building
  • Project Management
  • Commercial Driving
  • Commercial Vehicle Experience
  • Auto Service Management
  • Tractor-Trailer
  • Tanker Experience
  • Delivery Driver Experience
  • Automotive Repair
  • Vehicle Maintenance
  • Corporate finance
  • Tableau
  • Computer networking
  • Technical support
  • SaaS
  • Childcare
  • Negotiation
  • Contracts
  • Oracle
  • Telemarketing
  • Software troubleshooting

Certification

  • CDL, Driver's License
  • CDL A, Commercial Driver's License

Languages

Spanish
Native or Bilingual

Timeline

Night Shift Lead

Roy Jorgensen Associates
11.2023 - Current

Remote Customer Service Representative

Kaiser Permanente
03.2023 - Current

Class A CDL Driver

Mendoza Trucking
01.2019 - 11.2022

Commercial Vehicle Driver

Gonzalez Trucking
06.2017 - 01.2019

Commercial Vehicle Driver

Jfw Corp
11.2014 - 03.2017

Store Manager

Autozone
02.2010 - 10.2014

Cocktail Waitress/Server

Sams Club
04.2009 - 06.2010

High School Diploma -

Continental Academy

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Brenda Arroyo