Summary
Overview
Work History
Education
Skills
Timeline
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Brenda Avigian

Beverly,MA

Summary

Enthusiastic individual experienced in stocking shelves for variety of organizations. Offering engaging and pleasant personality combined with background building customer relationships. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

36
36
years of professional experience

Work History

Postmaster

United States Postal Service
05.2017 - 12.2023
  • Maintained a clean and organized post office environment, ensuring smooth daily operations and optimal working conditions for employees.
  • Enhanced customer satisfaction with prompt responses to inquiries and timely issue resolution.
  • Implemented cost-saving measures that reduced operational expenses without compromising service levels or employee satisfaction.
  • Managed all aspects of post office staffing, including hiring, training, scheduling, and performance management to ensure a high-performing team.
  • Conducted periodic audits of financial records to maintain accuracy, transparency, and adherence to budgetary guidelines.
  • Monitored inventory levels to ensure adequate supplies were available for daily operations while minimizing waste from overstocking items.
  • Addressed safety concerns proactively by conducting frequent inspections of facilities and equipment, implementing necessary repairs or upgrades as needed.
  • Reduced wait times for customers through efficient queue management strategies during peak hours.
  • Efficiently and kindly handled customer complaints and issues to increase satisfaction rates by 100%.
  • Managed daily operations of 2-employee post office.
  • Assisted customers in determining proper postal service to align with individual needs.

Window Clerk

United States Postal Service
Hamilton, MA
10.2001 - 05.2017
  • Enhanced customer satisfaction by providing efficient and friendly service at the window counter.
  • Assisted customers with postage purchases, maintaining a high level of product knowledge to provide accurate information.
  • Managed financial transactions, ensuring accuracy in cash handling and balancing daily accounts.
  • Maintained a clean and organized work area, contributing to an overall positive environment for both employees and customers.
  • Provided support to other postal staff when needed, fostering a collaborative team atmosphere.
  • Resolved customer complaints or issues promptly and professionally, prioritizing customer satisfaction.
  • Consistently met performance standards for window clerk duties, contributing to the smooth operation of the postal facility.
  • Educated customers on available services such as package insurance, tracking options, and shipping timelines.
  • Contributed to a reduction in wait times by working cooperatively with fellow clerks during peak periods.
  • Efficiently processed bulk mailings for business clients while maintaining attention to detail and accuracy in pricing calculations.
  • Promoted customer loyalty by offering personalized assistance with their mailing needs based on individual preferences.
  • Assisted customers by answering questions and fulfilling requests.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.

Letter Carrier

United States Postal Service
12.1987 - 10.2001
  • Improved mail delivery efficiency by accurately sorting and organizing mail according to designated routes.
  • Enhanced customer satisfaction through timely delivery of parcels, letters, and packages to residential and commercial addresses.
  • Ensured accurate mail distribution by diligently following established route plans and addressing any discrepancies as needed.
  • Maintained safe driving practices while navigating various weather conditions and traffic situations on assigned routes.
  • Promoted a positive image of the postal service by providing courteous and professional interactions with customers during daily deliveries.
  • Managed time effectively to complete all scheduled deliveries within expected time frames, ensuring consistent service levels for customers.
  • Handled sensitive materials such as certified mail, registered packages, and express deliveries with utmost care and attention to detail.

Education

Associate of Science - Early Childhood Education

North Shore Community College
Danvers, MA

High School Diploma -

Beverly High School
Beverly, MA

Skills

  • Organizational Skills
  • Time Management
  • Deadline Oriented
  • Customer Service
  • Budget Management
  • Attention to Detail
  • Performance Evaluation

Timeline

Postmaster

United States Postal Service
05.2017 - 12.2023

Window Clerk

United States Postal Service
10.2001 - 05.2017

Letter Carrier

United States Postal Service
12.1987 - 10.2001

Associate of Science - Early Childhood Education

North Shore Community College

High School Diploma -

Beverly High School

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Brenda Avigian