Brenda Ayala
Indio,CA
Summary
Experienced office manager and administration professional with several years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines. Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Manager
Primerica- Palm Desert
Palm Desert, CA
10.2021 - 03.2024
- Recruited and trained new employees to meet job requirements.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed completed work to verify consistency, quality, and conformance.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assigned work and monitored performance of project personnel.
- Produced thorough, accurate and timely reports of project activities.
- Reviewed files and records to obtain information and respond to requests.
- Managed office inventory and placed new supply orders.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Maintained filing system for records, correspondence and other documents.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Responded to customer inquiries via phone or email in a professional manner.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Maintained confidential records relating to personnel matters.
Bookkeeper
Magana Concepts
Indio , CA
06.2013 - 09.2021
- Collaborated with external auditors during annual audits of company finances.
- Resolved billing discrepancies with vendors or customers promptly.
- Generated invoices for clients and tracked payments received from customers.
- Conducted monthly bank reconciliations.
- Performed account analysis as required by management.
- Handled bi-weekly payroll services for company employees.
- Matched orders with invoices and recorded required information.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Performed bookkeeping and accounting consulting services.
- Calculated and produced checks for utilities, taxes and other operational payments.
- Handled accounts payable and receivable, including invoicing and payment processing.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Prepared and processed payroll.
- Completed and submitted tax forms and returns, workers' comp forms and pension contribution documentation.
- Reconciled bank statements to internal accounts monthly, identifying and resolving discrepancies.
- Maintained accounts payable and receivable, ensuring timely billing and payment processing.
- Utilized accounting software to streamline bookkeeping processes, increasing efficiency.
Education
LVN - Nursing
California Nurses Educational Institute
Palm Springs, CA01-2013
Pharmacy Technician
Kaplan College
Palm Springs, CA01-2008
High School Diploma -
Indio High School
Indio, CA06-2000
Skills
- Contract Administration
- Workforce Management
- Team Supervision
- Data Entry
- Operations Management
- Customer Service
- Bookkeeping
- Office Management
- Document Management
- Scheduling and calendar management
- Mail handling
- Data retrieval systems
- Financial Reporting
- Training and coaching
- Clerical Support
- Administrative Support
- Supply Management
- computer and word Documents
Languages
Spanish
Native/ Bilingual
Certification
- Pharmacy Technician Certificate/license
- LVN certificate
- Life Insurance Agent /License
Timeline
Office Manager
Primerica- Palm Desert
10.2021 - 03.2024
Bookkeeper
Magana Concepts
06.2013 - 09.2021
LVN - Nursing
California Nurses Educational Institute
Pharmacy Technician
Kaplan College
High School Diploma -
Indio High School
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