Brenda Ayala
Los Angeles,CA
Summary
Experienced professional with extensive knowledge in various office roles seeking a clerical or administrative position. Skilled in administrative tasks, data entry, and customer service, with a strong ability to handle multiple responsibilities efficiently. Dedicated to maintaining a high level of professionalism and attention to detail. Confident in contributing to the success of any team.
Overview
14
14
years of professional experience
1
1
Certification
Work History
A-List Coordinator/Senior Member Experience Officer
First Entertainment Credit Union
10.2022 - 08.2024
- On average conducted 5 video call consultations per day, in between assisting in-branch members.
- Handled daily operations by processing check deposits, completing cash withdrawals, and issuing cashier's checks increasing operational productivity and efficiency
- Efficient in submitting and finalizing lending applications for members, while also providing further financial guidance, and recommending additional services that fit their needs.
Consumer Loan Operations Rep / DMV Support Rep
First Entertainment Credit Union
06.2016 - 10.2022
- Knowledgeable of Symitar account system
- Execute daily balancing of department, which includes checks posted to member accounts or checks issued
- Efficient in submitting and finalizing lending applications for members, while also providing further financial guidance, and recommending additional services that fit their needs
- Process auto loan payoffs with titles
- Process servicing requests, including reversing late fees, due date changes, loan revisions, and CPI refunds
- Assist DMV with lien releases and faxing lien release information to dealers or financial institutions
- Notarize Lien Releases and Application for Duplicate Titles
- Transfer DMV paper titles to electronic titles.
Administrative Office Assistant
PT Satellites Inc
11.2010 - 05.2015
- Reviewed recorded calls to ensure that customers were receiving exceptional service
- Researched suspicious applicants' information and provided documentation for further investigation
- Scheduled appointments and input technician routes daily
- Handled customer complaints and concerns in troubleshooting their cable service
- Trained sales reps in customer service and tech support
- Properly completed work orders and timesheets for technicians and sales reps
- Manage inventory of company equipment
- Directly reported to the CEO and was responsible for organizing their daily schedule.
Education
High School Diploma -
James A. Garfield High School
Los Angeles, CASkills
- Communication Skills
- Customer Service
- Training and Development
- Contract Management
- Loan Processing
- Typing
- Accounting
- Clerical Operations
- Cash Handling
- Administrative Leadership
- Document Management
Certification
- First Aid/CPR/AED Certification
- Certified Notary Public
Timeline
A-List Coordinator/Senior Member Experience Officer
First Entertainment Credit Union
10.2022 - 08.2024
Consumer Loan Operations Rep / DMV Support Rep
First Entertainment Credit Union
06.2016 - 10.2022
Administrative Office Assistant
PT Satellites Inc
11.2010 - 05.2015
- First Aid/CPR/AED Certification
- Certified Notary Public
High School Diploma -
James A. Garfield High School
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