Brenda Ayala
Kingman,AZ
Summary
Detail-oriented Finance Technician with a strong foundation in financial processes and recordkeeping. Committed to delivering accurate and timely results while ensuring all financial documentation meets high-quality standards. Proven ability to maintain meticulous records and supporting organizational goals. Ensuring a stable and ethical financial environment.
Overview
10
10
years of professional experience
Work History
Finance Technician
City Of Kingman
03.2024 - Current
- Responsible for performing accounts payable, accounts receivable, and administrative support functions for the City's finance department.
- Manage the full accounts payable and accounts receivable cycles, including invoice processing, check distribution, and cash handling.
- Serve as a primary point of contact for financial inquiries from city employees and vendors.
- Maintain accurate financial records, provide clerical support, and assist with training throughout the City's departments.
- Perform daily cash receipt reconciliation and address any discrepancies with relevant departments.
- Reconcile and maintain petty cash accounts.
Customer Service Representative
City of Kingman
11.2022 - 03.2024
- Administered customer accounts, including cashiering, updating records, and processing new service orders, disconnections, and reconnections.
- Served as a primary point of contact for utility customers, resolving complex billing and licensing inquiries via phone, email, and in-person interactions.
- Worked directly with customers to manage delinquent accounts and negotiate payment plans, restoring accounts to good standing.
- Processed business license applications, ensuring accuracy and compliance with city regulations.
- Maintained high levels of accuracy and professionalism while performing diverse customer service and account management duties in a fast-paced environment.
Office Manager
Provizion Screen Printing
07.2019 - 02.2022
- My role involved comprehensive business management, from initial setup to day-to-day operations and a final transition to a new system.
- Key responsibilities included: Initial setup: Legally forming an LLC, establishing bank accounts, building the company website, and setting up payment methods.
- Financial management: Tracking sales and expenses, preparing tax documents, processing utility and insurance bills, and managing accounts payable.
- Sales and customer service: Researching vendors, fulfilling customer orders, resolving customer issues, and handling quotes, invoices, purchase orders, and payments.
- Operational duties: Ordering supplies, overseeing product quality, and preparing bids to increase revenue. Process improvement:
- Transitioning the business from manual financial tracking to using QuickBooks.
Licensed Insurance Sales Agent
Select Quote
08.2020 - 10.2021
- Conducted extensive needs analysis for individuals to match them with optimal products, demonstrating critical thinking and a client-focused approach.
- Communicated complex product information to individuals, effectively translating intricate details into clear, digestible guidance.
- Efficiently managed a large volume of client interactions stemming from marketing campaigns, showcasing strong organizational skills in a fast-paced setting.
- Gained practical experience in applying financial and product knowledge to meet client requirements within a structured regulatory environment (Medicare)
Senior AR Specialist
Grand Canyon Resort Corporation
10.2017 - 07.2019
- Reconcile daily retail sales reports (5 locations).
- Met weekly/monthly deadlines/cross-train with other employees.
- Assisted with transitioning into a new billing process.
- Bill suppliers/set up automatic payments.
Retail Supervisor
Grand Canyon Resort Corporation
08.2016 - 10.2017
- Supervised close to 28 employees within 4 separate departments.
- Track revenue/Office work.
- Hiring/training employees.
- Conduct employee meetings, performance reviews.
- Prepare weekly schedules, conduct team meetings.
Cash Room Clerk
Grand Canyon Resort Corporation
09.2015 - 08.2016
- Responsible for handling all money in cash vault for one of the 3 locations at Grand Canyon West.
- Balance money coming in and out of cash room.
- Responsible for making cash drops into Brink’s machine.
- Prepare cash drawers for daily operations.
- Balance safe on a daily basis at beginning of shift and end of shift.
- Responsible for petty cash.
Education
Mohave Community College
01.2018
Highschool diploma -
Kingman Highschool
Kingman, AZ05.2010
Skills
- Skilled in Munis
- Accounts receivable
- Accounts payable
- Attention to detail
- Data entry
- Microsoft Excel
- Financial record keeping
- Interpersonal and verbal communication
- Teamwork and collaboration
- Customer service
- Recordkeeping and documentation
Timeline
Finance Technician
City Of Kingman
03.2024 - Current
Customer Service Representative
City of Kingman
11.2022 - 03.2024
Licensed Insurance Sales Agent
Select Quote
08.2020 - 10.2021
Office Manager
Provizion Screen Printing
07.2019 - 02.2022
Senior AR Specialist
Grand Canyon Resort Corporation
10.2017 - 07.2019
Retail Supervisor
Grand Canyon Resort Corporation
08.2016 - 10.2017
Cash Room Clerk
Grand Canyon Resort Corporation
09.2015 - 08.2016
Highschool diploma -
Kingman Highschool
Mohave Community College
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