Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Brenda Ayala - Castro

2200 Barnwell Dr Fort Worth ,TX

Summary

Proven leader in enhancing team performance and customer satisfaction at Walmart, adept in coaching and mentoring. Excelled in medical billing management, significantly reducing denied claims and fostering strong insurance relationships. Skilled in customer focus and performance improvement, driving sales and operational excellence at Kmart. Achievements include developing effective payment plans and streamlining billing processes.

Overview

14
14
years of professional experience

Work History

Teamlead Apparel And Visual Merchandising

Walmart
03.2023 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.

Medical Billing Manager

Self-employeed
01.2010 - Current
  • Reviewed billing problems, researched issues, and resolved concerns.
  • Worked with customers to develop payment plans and bring accounts current.
  • Increased patient satisfaction by addressing billing inquiries promptly and professionally.
  • Developed strong relationships with insurance companies through effective communication and negotiation skills, enhancing payment turnaround times.
  • Reduced denied claims through diligent review, correction, and resubmission of errors.

Sales Associate

Kmart
06.2012 - 05.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Medical Biller

Educational Computer
Carolina PR
05.2002

Skills

  • Customer Focus
  • Coaching and Mentoring
  • Performance monitoring
  • Performance Improvement

Languages

Spanish
Professional Working

Timeline

Teamlead Apparel And Visual Merchandising

Walmart
03.2023 - Current

Sales Associate

Kmart
06.2012 - 05.2016

Medical Billing Manager

Self-employeed
01.2010 - Current

Medical Biller

Educational Computer

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Brenda Ayala - Castro