Brenda Baez
Thiells,NY
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
18
18
years of professional experience
Work History
Associate Banker
Chase
10.2023 - 03.2025
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Welcomed clients, managed lobby flow, and scheduled appointments to ensure efficient service. Handled everyday transactions including deposits, withdrawals, payments, debit card orders, and account updates in compliance with bank policy.
- Supported new account openings and provided assistance to clients and branch staff as needed. Educated customers on self-service and digital banking tools, including the Chase Mobile App, online banking, and ATMs.
- Executed wire transfers, stop payments and account transfers.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Provided exceptional customer service through active listening skills, empathy, and genuine concern for client's needs and concerns.
- Managed risk effectively by adhering to bank policies, procedures, and regulatory requirements during transactions and account opening processes.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Balanced teller drawers and ATM cash.
Customer Service Representative
Citi
08.2021 - 07.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted customers with making payments
- Provided support to customers regarding their credit cards including disputes, billing inquiries and account status.
- Provided assistance to customers with online banking transactions such as transfers and bill payments.
Bank Teller
Citibank
01.2017 - 07.2021
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Performed cash handling duties including counting currency, coins and checks.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Provided assistance to other tellers during peak business hours as needed.
- Participated in weekly training sessions to stay abreast of changes in banking regulations.
- Followed strict compliance guidelines when completing financial transactions for customers.
- Assisted customers with basic technical issues related to digital banking platforms.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Adhered to financial services security and audit procedures.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Processed domestic and international wire transfers in compliance with applicable laws, regulations and procedures.
Office Manager
Champion Auto Brokers and Champion Car Carriers, LLC
01.2009 - 01.2016
- Managed all aspects of daily operations
- Created policies and procedures, managed accounts receivables, collections and reconciliations
- Managed the dispatcher and drivers
- Communicated and interacted daily with customers and carriers
- Worked with Central Dispatch data base in the assigning of drivers to move vehicles from state to state.
Office Manager
Tishman Speyer
01.2007 - 01.2009
- Effectively organized and facilitated the delivery/placement of Office Furniture, Copiers/Printers to the Brickell Key Office in Miami
- Tracked and coordinated payment of Office Expenses
- Assisted in Event Planning for tenant and broker events at Courvoisier Centre, FL
- Coordinated payment of Office Bills
- Ordered and Coordinated all Supplies
- Responsible for tracking attendance.
Education
Associate of Arts - Hospitality Administration And Management
Miami Dade College
Miami, FL06.2014
Skills
- High-energy worker with business and administrative skills
- Team player mentality
- Skilled problem solver
- Excellent organizational abilities
- Excellent verbal and written communications in both English and Spanish
- Proficient computer skills (Word, PowerPoint, Excel, Outlook, AutoCad, VoloVue and Angus)
Timeline
Associate Banker
Chase
10.2023 - 03.2025
Customer Service Representative
Citi
08.2021 - 07.2022
Bank Teller
Citibank
01.2017 - 07.2021
Office Manager
Champion Auto Brokers and Champion Car Carriers, LLC
01.2009 - 01.2016
Office Manager
Tishman Speyer
01.2007 - 01.2009
Associate of Arts - Hospitality Administration And Management
Miami Dade College
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