Brenda Baez
Thiells,NY
Summary
Proactive and dedicated professional with extensive experience in the administrative and banking industry. Solid team player with an upbeat, positive attitude, and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribution to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships, and growing businesses.
Overview
22
22
years of professional experience
Work History
Associate Banker
Chase
10.2023 - 03.2025
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Welcomed clients, managed lobby flow, and scheduled appointments to ensure efficient service. Handled everyday transactions including deposits, withdrawals, payments, debit card orders, and account updates in compliance with bank policy.
- Supported new account openings and provided assistance to clients and branch staff as needed. Educated customers on self-service and digital banking tools, including Chase Mobile App, online banking, and ATMs.
- Executed wire transfers, stop payments and account transfers.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Provided exceptional customer service through active listening skills, empathy, and genuine concern for client's needs and concerns.
- Managed risk effectively by adhering to bank policies, procedures, and regulatory requirements during transactions and account opening processes.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Balanced teller drawers and ATM cash.
Bank Teller
Citibank
New City, New York
01.2017 - 07.2021
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Managed approximately 30 customers during high volume shifts and remained composed and professional in stressful situations.
- Performed cash handling duties including counting currency, coins and checks.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Provided assistance to other tellers during peak business hours as needed.
- Participated in weekly training sessions to stay abreast of changes in banking regulations.
- Followed strict compliance guidelines when completing financial transactions for customers.
- Assisted customers with basic technical issues related to digital banking platforms.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Adhered to financial services security and audit procedures.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Processed domestic and international wire transfers in compliance with applicable laws, regulations and procedures.
Office Manager
Velocity Rush Auto Transport, LLC
New City, New York
12.2010 - 12.2017
- Managed all aspects of daily operations
- Created policies and procedures, managed accounts receivables, collections and reconciliations
- Managed and dispatched 5 drivers
- Communicated and interacted daily with customers and carriers
- Worked with Central Dispatch data base in the assigning of drivers to move vehicles from state to state.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Office Manager
Tishman Speyer
Miami, FL
08.2008 - 08.2009
- Effectively organized and facilitated delivery/placement of Office Furniture, Copiers/Printers to Brickell Key Office in Miami
- Tracked and coordinated payment of Office Expenses
- Assisted in Event Planning for tenant and broker events at Courvoisier Centre, FL
- Coordinated payment of Office Bills
- Ordered and Coordinated all Supplies
- Responsible for tracking attendance.
Administrative Assistant
Tishman Speyer
New York, New York
01.2003 - 07.2008
- Key player in helping the administrative transition to the 30 Hudson location withing Goldman Sachs.
- Managed Two-Week Look Ahead Schedule for the TS Team, Goldman Sachs and consultants.
- Familiar with the TS portal and various share sites (Expense Reporting, Sharepoint, Angus).
- Acquainted with contracts and steps necessary to execute awards in the development/structure of projects (Citigroup LIC and Yankee Stadium). Established filing system to organize authorizations, acknowledgement letters, bids and confidentiality agreements for RFP Process.
- Coordinated billing for Cleaning Department at 200 Park (NYC). Responsible for hiring individuals, completing forms and documentation necessary for Human Resources to process.
- Assisted with the completion of assigned projects, report generation, events/meeting planning, invoice/expense reporting, copier projects, mail handling, supplies control, and processing of letters/correspondence.
- Communicates effectively and professionally, both verbally and in writing with internal and external contracts to the organization.
- Handled multiple tasks with little or no supervision
Education
Associate of Arts - Hospitality Administration And Management
Miami Dade College
Miami, FL6 2014
Skills
- High Energy worker with business and administrative skills
- Team collaboration
- Problem-solving expertise
- Organizational proficiency
- Bilingual communication (English and Spanish)
- Computer proficiency (Microsoft Office, AutoCAD, Angus)
Timeline
Associate Banker
Chase
10.2023 - 03.2025
Bank Teller
Citibank
01.2017 - 07.2021
Office Manager
Velocity Rush Auto Transport, LLC
12.2010 - 12.2017
Office Manager
Tishman Speyer
08.2008 - 08.2009
Administrative Assistant
Tishman Speyer
01.2003 - 07.2008
Associate of Arts - Hospitality Administration And Management
Miami Dade College
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