Brenda Bahena

• Communicating with patients and their families about the details of their bills and insurance restrictions
• Maintaining exceptional professional customer service during patient interactions
• Obtaining copay amounts and explaining medical terminology to patients at the end of their treatments
• Advising patients on nearby care based on referrals from the physician
• Assisted with scheduling appointments, registering new patients, and checking in patient appointments.
• Ensure all patient information is scanned into the system before destroying.
• Skills used patient care, customer service, task management, knowledge of the Microsoft Outlook, Excel & Word as well as proficiency in the programs nextgen and EPIC.
• Provide complete registration and scheduling services for outpatient/clinic services as per registration standards and clinic protocol.
• Verified patient insurances, input and scanned patients' registration/hippa forms (new and updated) and medical releases in the electronic chart.
• Answered phones and took phone messages in patients' electronic charts for nurses and doctors.
• Maintain and prepare patient charts to ensure accuracy of finances, treatment, and health records.
• Interact with numerous insurance companies to verify patient eligibility and benefits as well as determine and collect all necessary payments.

• Managing the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
• Coordinating appointments and meetings and managing staff calendars and schedules.
• Making sure all manager reports are done in a timely matter
• Dispersed incoming mail to the correct recipients throughout the office.
• Served as the direct contact for all visitors, and directed them to the correct area.
• Made copies, sent faxes and handled all outgoing correspondence
• Maintained the front desk and reception area in a neat and organized fashion.
• Supervising, mentoring, training, and coaching our office staff and delegating assignments to ensure maximum productivity.
• Purchasing office supplies and equipment and maintaining proper stock levels.

Answer customers' questions about products and advise customers on product selection.

● Itemize and total customer purchase selection at checkout counter, using the cash register, and accept cash or charge card for purchases.

● Counted currency, coins, and checks received, by hand or using a currency ­counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.

● Excelled in a role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency.

• Demonstrated proficiency in telephone and front-desk reception within a high-volume environment. Calmed upset/angry customers, researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts.
• Led "cleanup" of company databases and files. Restored organization to personnel, financial and operational records and accelerated data input, processing and retrieval times.
• Consistently praised by management for the attention to detail, exemplary customer service delivery and team-player attitude.
• Expertly handle accounts, payments and refunds through different finance companies.
• Strong mathematical skills with ability to manage complex systems and large amounts of data.
• Prepared necessary paperwork and administered all invoices on spreadsheet and maintained records of all documents.
• Mentored and guided employees ensuring all were trained in product knowledge and capable of performing assigned duties.
• Demonstrated knowledge of the company's mission, purpose, goals, and the ability to help employees successfully achieve them.
• Assumed the criteria and responsibility of a team leader by creating more production in the department to grow and exceed all sales, plans, and goals.
• Adhered to rigorous standards for customer service, merchandising, operational safety and the store security policies and guidelines.