Brenda Baker

Inspire store team to achieve their best performance

Execute to maximize growth and potential

Create an engaged and inclusive store environment

Elevate the customer experience through operational excellence

Exceed customer expectation in all interaction

Leadership:

Lead store staff in meeting sales and metrics

Set clear performance expectations

Model company Values

Communicates priorities

Guide team to improve productivity

Take lead role in recruiting

Performance:

Achieve store business plans

Develop game plans

Identifies performance opportunities and partners with RM

Operational Excellence:

Scheduling accuracy and proper staffing

Accuracy and expediency of store receiving process

Ensure staff training

Stay informed on corp communication, directives, policies and procedures

Workplace:

Create inclusive work environment

Serve as role model and motivational leader

Recruit external talent on a regular basis

Hold regular store meetings and daily huddles

Customer Experience:

Create an exceptional customer experience

Exceed customer expectations

Take appropriate actions to resolve customer concerns

• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Recruiting, hiring and training of team members.
• Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
• Rotated merchandise and displays to feature new products and promotions.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
• Trained and guided team members to maintain high productivity and performance metrics.
• Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.

• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Maintained excellent vendor relationships which facilitated smooth supply chain operations enabling better inventory control.
• Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Increased employee retention, training staff in effective customer service techniques and product knowledge.
• Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.

• Implemented staff training programs, enhancing product knowledge and improving customer service skills.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Created employee schedules to align coverage with forecasted demands.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Mentored team members to enhance professional development and accountability in workplace.
• Developed strong working relationships with staff, fostering a positive work environment.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.