Brenda Balderrama
Summary
Dynamic Staffing Branch Manager bringing 10 years of experience providing guidance on human resources topics and challenges. Committed to supporting recruitment efforts with focus on engaging and retaining talented staff. Sophisticated in communicating and collaborating effectively by relying on excellent interpersonal skills, high-level emotional intelligence and solid expertise in employee relations.
Overview
14
14
years of professional experience
Work History
Branch Manager
Marathon Staffing
Sacramento, CA
06.2018 - Current
- Responsible for creating long term strategies for financial performance goals.
- Performed full-cycle recruiting, including sourcing, interviewing, negotiations, and hiring.
- Training and development of staff.
- Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
- Ensure legal compliance with CA and Federal labor laws.
- Develops strategies to ensure Branch meets quarterly goals.
- Reporting quarterly and yearly profit/losses.
- Marketing and Networking to obtain new business.
- Collaborated with senior leadership for multiple Governmental Bids valued in excess of half a million dollars.
- Assist government agencies with staffing needs (SMUD, Sacramento Housing and The County of Sacramento).
- Adhered to all federal and state guidelines and managed payroll and benefits for over 150 employees.
Senior Staffing Specialist
Marathon Staffing
Sacramento, CA
- Operated and maintained applicant tracking and candidate management systems.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Scheduled and conducted 25 interviews each week.
- In charge of strategic organization of job fairs.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
Recruiter/Staffing Specialist
Star Staffing
Napa, CA
09.2017 - 06.2018
- Recruit, screen, select and hire employees to fill available openings.
- Promote Star programs including referral incentive programs to current and prospective employees.
- Participate in recruiting efforts including job fairs and meetings with clients to create job orders, follow up on assigned employees as well as develop continuous business.
- Advertising job openings across multiple channels (social media platforms,job boards etc)
- Coordinate with department managers and team leaders to identify current and future hiring needs.
- Prepare monthly, quarterly and annual hiring status reports.
- Design procedures for each hiring stage, including assessments and interview questions.
Administrative Title Clerk
Copart USA
Vallejo, CA
07.2016 - 04.2017
- Process insurance claims and ensure all documentation is itemized and processed in an efficient manner.
- Filing insurance claims from California and out of state yards.
- Ensuring all documentation is in regulation with DMV requirements.
- Verified accuracy and validity of data entered in databases
Account Services Representative
WestStar Bank
El Paso, TX
01.2015 - 03.2016
- Open New Personal (checking and savings) and or commercial accounts (LLCS,Partnerships,General Partnerships,Corporations,Non-Profit, Campaign Accounts, Trusts, Money Markets and Certificate of Deposits.
- Sells all deposit and Treasury Management related products to existing and prospective customers.
- Responsible for obtaining all required legal documents.
- Utilizes “CRM” customer relationship management software to maintain customer contact information and assist with product referrals.
- Maintains a portfolio of bank clients.
- Stays in touch with these clients to make sure their banking needs are being met through the On Boarding process and “Book of Business” calls.
- Prepares Direct Deposit requests and forwards to the appropriate agencies.
- Processes change of address request and check re-orders.
- Courteously assists customers with telephone inquiries.
- Assists with establishing safe deposit box contracts, allowing access to safe deposit boxes by customers, and ensuring proper procedure for access has been followed.
- Identified new opportunities and cultivated leads to consistently meet sales goals and increase business growth.
Customer Service Representative/Senior Teller
WestStar Bank
08.2010 - 03.2015
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Refer customers to open new accounts and utilizing other bank products such as: credit cards, online banking, money markets accounts and CDs.
- Run reports needed for end of day , end of month and end of Quarter.
- Develop and supervised Tellers.
- Create schedules for employees and ensure staffing needs are met.
- Upheld strict financial controls by keeping funds secure and accurately transferring monies.
- Processed quarterly vault and ATM audits with zero error rate.
- Coordinated daily cash reconciliation in high-volume location.
- Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
Technical Support Professional
Stream Global Services Inc. (Salesforce)
Watertown, , NY
01.2007 - 06.2009
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Working with a web-based application creating Reports, Dashboards, Analytic Snapshots, custom fields, custom objects, Record Types, Page Layouts, Roles, Users, Profiles, Sharing Settings, importing/exporting data using Excel Connector, Dataloader, and Import Wizard, creating Validation Rules, and Workflow Rules.
- Assisted with Latin America queue
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Associates Degree - Criminal Justice
El Paso Community College
Skills
- Bilingual - Spanish
- Typing skills: 45 wpm
- Computer skills: Microsoft Word, Power Point, Excel
- Relationship building
- Continuous improvement
- Exceptional organizational planning
- Cross-Functional Team Leadership
- Learning Initiative
- Payroll coordination
Certified Staffing Specialist (CSP) - Received from American Staffing Association 2022
The Certified Staffing Professional program features rigorous content focused on employment and labor law at both the Federal and State levels.
Languages
Spanish
Native or Bilingual
Timeline
Branch Manager
Marathon Staffing
06.2018 - Current
Recruiter/Staffing Specialist
Star Staffing
09.2017 - 06.2018
Administrative Title Clerk
Copart USA
07.2016 - 04.2017
Account Services Representative
WestStar Bank
01.2015 - 03.2016
Customer Service Representative/Senior Teller
WestStar Bank
08.2010 - 03.2015
Technical Support Professional
Stream Global Services Inc. (Salesforce)
01.2007 - 06.2009
Senior Staffing Specialist
Marathon Staffing
Associates Degree - Criminal Justice
El Paso Community College