Summary
Overview
Work History
Education
Skills
Office Manager of the year 5 times
Timeline
Generic

Brenda Ballard

Granbury,TX

Summary

Dynamic Senior Office Manager at Great Expressions Dental Centers, recognized for enhancing workflow efficiency and implementing innovative scheduling systems. Proven expertise in budgeting and employee training, fostering a collaborative team environment. Achieved significant cost reductions while improving service quality, demonstrating strong problem-solving abilities and a commitment to operational excellence.

Experienced with office management, ensuring smooth daily operations and administrative support. Utilizes effective communication and organizational skills to enhance team performance and operational efficiency. Track record of implementing process improvements and fostering cohesive work environment.

Professional office management professional with strong focus on leadership, organization, and efficiency. Proven ability to streamline office operations and enhance productivity through effective team collaboration. Skilled in resource management, conflict resolution, and multitasking, with flexible approach to changing needs. Reliable and results-driven, consistently delivering high standards in fast-paced environments.

Professional with strong background in office management, bringing valuable experience in overseeing administrative functions and optimizing office workflows. Known for collaborative approach, adaptability, and results-driven mindset. Proficient in project management, resource allocation, and maintaining high standards in dynamic work environment.

Overview

13
13
years of professional experience

Work History

Senior Office Manager

Great Expressions Dental Centers
08.2018 - Current
  • Streamlined office operations, enhancing workflow efficiency across multiple departments.
  • Mentored and trained junior staff, fostering a collaborative team environment.
  • Implemented new scheduling systems, improving patient appointment management and resource allocation.
  • Developed and maintained office policies, ensuring compliance with industry regulations and standards.
  • Coordinated communication between clinical teams and administration to enhance service delivery.
  • Oversaw inventory management, optimizing supply purchasing processes for cost-effectiveness.
  • Conducted regular performance reviews, identifying areas for improvement within the office team.
  • Oversaw daily office operations, ensuring efficient workflow and compliance with policies.
  • Managed budget preparation and financial reporting, enhancing fiscal accountability.
  • Implemented process improvements, reducing operational costs while maintaining service quality.
  • Led cross-functional teams to streamline administrative procedures and enhance communication.
  • Developed training programs for staff, improving employee performance and retention rates.
  • Coordinated vendor relationships, negotiating contracts to optimize service delivery and cost-effectiveness.
  • Analyzed office performance metrics, identifying trends to inform strategic planning initiatives.
  • Directed resource allocation effectively, ensuring optimal use of personnel and materials in projects.
  • Updated reports, managed accounts, and generated reports for company database.
  • Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
  • Resolved financial discrepancies and customer billing issues with timely attention.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
  • Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
  • Oversaw inventory management, maintaining optimal levels of supplies while minimizing costs.
  • Supported the growth of the business through targeted marketing initiatives and client outreach efforts.
  • Ensured compliance with company policies and industry regulations through regular audits and process updates.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
  • Contributed to a successful annual audit by preparing thorough documentation in accordance with regulatory requirements.
  • Improved workflow efficiency by streamlining office processes and implementing new software solutions.
  • Fostered a positive work environment by resolving staff conflicts promptly and promoting open communication.
  • Increased accuracy in financial reporting by implementing robust accounting practices and attention to detail in data entry tasks.
  • Implemented employee training programs, increasing overall staff competency and reducing skills gaps.
  • Developed and maintained strong relationships with vendors, negotiating contracts for cost savings and improved service quality.
  • Safeguarded sensitive company information by establishing comprehensive data security protocols that complied with industry best practices.
  • Streamlined office communications by creating clear channels for information sharing and collaboration among team members.
  • Developed and enforced office policies to ensure compliance with industry regulations, maintaining high standard of operational integrity.
  • Led team meetings to foster collaborative environment, improving cross-departmental communication and project outcomes.
  • Negotiated contracts with vendors, securing cost-effective services and supplies for office.
  • Optimized supply chain management, ensuring that office supplies were always available without excessive inventory holding costs.
  • Standardized document handling procedures to enhance accessibility and retrieval times for critical information.
  • Enhanced office operations efficiency by streamlining filing systems and digitizing essential records.
  • Conducted performance evaluations and provided constructive feedback, leading to significant improvements in individual and team performance.
  • Increased team productivity with introduction of flexible work schedules, accommodating personal needs while ensuring coverage.
  • Implemented new software for financial management, significantly reducing errors in budget reports and expense tracking.
  • Developed comprehensive disaster recovery plan, ensuring business continuity in event of unforeseen disruptions.
  • Coordinated office events and staff training sessions, boosting morale and enhancing skill sets across team.
  • Oversaw recruitment and onboarding process for new employees, ensuring smooth integration into company culture and workflow.
  • Streamlined invoice processing to ensure timely payments to suppliers, improving relationships and trust with key partners.
  • Oversaw daily operations, identifying bottlenecks and implementing solutions to enhance workflow and productivity.
  • Coordinated with IT department to resolve technical issues swiftly, minimizing downtime and maintaining operational continuity.
  • Facilitated adoption of green office practices, reducing waste and promoting environmental sustainability.
  • Improved client satisfaction by developing customer feedback system and addressing concerns promptly and effectively.
  • Enhanced data security measures, safeguarding sensitive information against potential breaches and ensuring compliance with privacy laws.
  • Managed allocation and maintenance of office space and equipment, optimizing resources for maximum efficiency.
  • Cultivated culture of continuous improvement by encouraging innovation and recognizing individual contributions to office efficiency.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Monitored front areas so that questions could be promptly addressed.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Completed bi-weekly payroll for12 employees.
  • Kept high average of performance evaluations.
  • Completed bi-weekly payroll for [Number] employees.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Interceded between employees during arguments and diffused tense situations.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Conducted ongoing reviews of program financial systems to assess cost control measures.
  • Trained team members on new hotel services and products to support promotional efforts.
  • Oversaw daily operations to ensure efficient workflow and adherence to company policies
  • Led financial reporting processes, enhancing accuracy and timely completion of monthly statements
  • Established key performance indicators to monitor operational effectiveness and support strategic decision-making

Office Manager Dental

Paloma Creek Dental Encore
12.2012 - 08.2018
  • Streamlined office operations, enhancing communication and workflow efficiency across departments.
  • Managed scheduling, ensuring optimal resource allocation and adherence to project timelines.
  • Oversaw vendor relationships, negotiating contracts to reduce costs and improve service quality.
  • Developed and implemented office policies that improved organizational structure and employee productivity.
  • Trained new staff on administrative procedures, fostering a cohesive and knowledgeable team environment.
  • Coordinated company events, enhancing team morale and promoting a positive workplace culture.
  • Maintained accurate records using advanced software systems, supporting compliance with industry regulations.
  • Led initiatives to optimize inventory management, reducing waste and improving supply chain efficiency.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
  • Reduced environmental impact by initiating recycling program and promoting paperless processes.
  • Optimized office space utilization, leading to more efficient and productive work environment.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Spearheaded community outreach initiatives, improving company's local reputation and engagement.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Monitored front areas so that questions could be promptly addressed.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Kept high average of performance evaluations.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Interceded between employees during arguments and diffused tense situations.
  • Conducted ongoing reviews of program financial systems to assess cost control measures.
  • Trained team members on new hotel services and products to support promotional efforts.

Education

High School Diploma -

Cleburne High School
Cleburne, TX

Skills

  • Office administration
  • Document management
  • Scheduling proficiency
  • Budgeting expertise
  • Human resources management
  • Meeting coordination
  • Customer service
  • Clear oral/written communication
  • Organizational skills
  • Relationship building
  • Customer relations
  • Billing
  • Employee supervision
  • Data entry
  • Office management
  • Employee training
  • Operations management
  • Training and coaching
  • Scheduling and calendar management
  • Staff management
  • Payroll processing
  • Team supervision
  • Scheduling
  • Account reconciliation
  • Strategic planning
  • Staff training
  • Scheduling coordination
  • Staff hiring
  • Inventory control
  • Administrative support
  • Compliance monitoring
  • Workflow optimization
  • Financial reporting
  • Team bonding
  • Policy implementation
  • Performance improvement
  • Workflow planning
  • Financial accounting
  • Payroll and budgeting
  • Technical support
  • Credit and collections
  • Policy and procedure modification
  • Business administration
  • Report preparation
  • Clerical support
  • Database administration
  • Human resources
  • Contract negotiations
  • Expense reporting
  • Budgetary planning
  • Senior leadership support
  • Vendor engagement
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking and organization
  • Problem-solving abilities
  • Reliability
  • Adaptability and flexibility
  • Phone and email etiquette
  • Decision-making
  • Documentation and recordkeeping

Office Manager of the year 5 times

When I took over this office,  we saw about 10-12 new patients a month.  We now see about 60-70 new 

patients a month.   Monthly production at that time around 12k, now we have production over 150k per month.  Being able to add 9 employees.  Also added a specialty dr twice a month for surgeries.

Timeline

Senior Office Manager

Great Expressions Dental Centers
08.2018 - Current

Office Manager Dental

Paloma Creek Dental Encore
12.2012 - 08.2018

High School Diploma -

Cleburne High School

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Brenda Ballard