BRENDA BALLOU
GRANITE FALLS,NC
Summary
Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills.
Overview
10
10
years of professional experience
Work History
Branch Manager
SHUFORD FEDERAL CREDIT UNION
11.2013 - Current
- Maintained friendly and professional customer interactions.
- Consulted customers to boost product sales and services.
- Examined customer loan applications for loan approvals and denials.
- Boosted sales and customer loyalty through personal conversations.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Cross-trained and provided backup support for organizational leadership.
- Processed payments and applied to customer balances.
- Used probing techniques to determine debtors' reasons for delinquency.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
Skills
- Relationship Management
- Marketing
- Conflict Resolution
- Banking
- Product Training
- Team Player
- Attention to Detail
- Community Relations
- Build Customer Relationships
- Credit Approval and Denial
- Documentation
- Client Relationship Management
- Cash Handling
volunteer work
Currently volunteer with my to church twice per month for our food pantry distribution.
Volunteer to do employer visits to build stronger relationships and answer questions about products and services we offer.
Once per year I participate in the Granite Falls Merchants Festival in Granite Falls
Volunteer for the annual Member Appreciation Cook Out.
Attend Shuford Credit Union Annual Meeting.
Timeline
Branch Manager
SHUFORD FEDERAL CREDIT UNION
11.2013 - Current
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