Brenda Banks
Saint Petersburg,FL
Summary
With a robust background in customer service and data entry, notably at SurePayroll and Walgreens, I excel in streamlining operations and enhancing client satisfaction. My expertise in Microsoft Office and problem-solving, combined with a proven track record in management and childcare, positions me as a dynamic contributor to any team.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Driver
Uber & Lyft
Saint Petersburg, US
01.2019 - Current
- I have driven a 15 passenger van with kids to and from school for 12 years, I have also driven people for rideshare for 1 1/2 years
Medical Scheduler
Ensemble
Remote
08.2023 - 06.2024
- Created and maintained patient medical records, ensuring accuracy and compliance with regulations.
- Processed incoming referrals for new patients, verifying insurance information and scheduling appointments accordingly.
- Coordinated and scheduled complex procedures such as surgery, tests, physicals and follow-up visits.
Senior Customer Service Representative
SurePayroll
Saint Petersburg, US
11.2021 - 08.2023
- Taking inbound phone calls to assist clients with problem-solving, troubleshooting and navigation of their payroll account
- Also, assisted clients with payroll relate questions and how to adding or removing things about taxes or employees
Data Entry
Amerilife Marketing Group
Clearwater, US
09.2020 - 11.2021
- Data entry
- Licensing contracts
Child Care Director
A Child's Place
Saint Petersburg, US
08.2019 - 12.2019
- Director
- Verified daily operations ran smoothly, building was kept up to standards as well as clean, food program, daily schedules and managed 8 staff
Center Director
Girls Incorporated of Pinellas
Pinellas Park, US
02.2007 - 02.2019
- Developed and deepened relationships with center children and their families
- Uphold all CPR and Florida regulated certifications
- Created and managed plans for different types of emergencies, including security concerns, natural disasters and medical incidents
- Hired and coached staff on all center policies and procedures to effectively handle a [225]-child roster in a safe and effective manner
- Including scheduling fun, interactive field trips and day to day activities so that all girls rotated through each activity
Director, lead teacher
Comfy Corner
Saint Petersburg, US
07.2005 - 11.2006
- Credential, CDA, 40+ clock hours, CPR and First Aid Certified Two year old, CPR and Pediatric First Aid Certified, 40+ clock hours
- Increased academic performance by diversifying teaching techniques
- Designed lesson plans focused on age and level-appropriate material
Implementation Analyst
Randstad at Ceridian
Saint Petersburg, US
04.2003 - 07.2005
- Informed companies of the Cobra Federal Law
- Collected, organized and input information into digital database
Lease Assistant
Danka Office Imaging
, US
11.2000 - 12.2002
- Handled invoice accounts payable and receivable; data entry; general clerical duties
Customer Service Representative
Randstad at Eckerd Corporation
Largo, US
06.2000 - 11.2000
- General clerical duties
- Sorted and distributed business correspondence to correct department or staff member
- Managed clerical needs of company employees, including copying, faxing and file management
Pharmacy Technician
Walgreens
Saint Petersburg, US
06.1993 - 05.2000
- Photo; Merchandiser, Customer Service; Photo; Merchandiser; Returns; Clerical and Pharmacy Tech
- Efficiently processed cash register transactions for new and refilled prescription orders
- Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems
- Communicated with insurance companies for billing purposes
- Maintained clean and organized pharmacy shelving and work areas
- Supported the pharmacist in preparing [100] prescriptions daily
Education
Some college - Business Management
Southern New Hampshire University
Hooksett, NH10.2024
High school diploma -
Boca Ciega High School
Gulfport, FL06.1992
Skills
- CPR
- CLERICAL
- CUSTOMER SERVICE
- RECEPTIONIST
- RETAIL SALES
- Microsoft word
- Ms office
- Teaching
- Early Childhood
- Microsoft Excel
- Problem solving
- Customer Service Skills
- Childcare
- Pharmacy Technician Experience
- Management
- Accounts Receivable
- Payroll
- Toddler Care
- Typing
- Babysitting
- Data Entry
- Classroom Management
- Experience with Children
- Administrative Experience
- Accounts Payable
- Office Management
- Order entry
- Time Management
- Customer service
- Cash handling
- Google Docs
- Windows
- Front desk
- Clerical experience
- Supervising experience
- Accounts receivable
- HIPAA
- Team management
- Medical coding
- Merchandising
- Accounts payable
- Ceridian
- Office management
- Driving
- ICD-10
- Early childhood education
- Communication skills
- Customer support
- Home & community care
- English
Certification
- Director Credential, Had for 6 years. Now expired
- Driver's license, Current
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Medical Scheduler
Ensemble
08.2023 - 06.2024
Senior Customer Service Representative
SurePayroll
11.2021 - 08.2023
Data Entry
Amerilife Marketing Group
09.2020 - 11.2021
Child Care Director
A Child's Place
08.2019 - 12.2019
Driver
Uber & Lyft
01.2019 - Current
Center Director
Girls Incorporated of Pinellas
02.2007 - 02.2019
Director, lead teacher
Comfy Corner
07.2005 - 11.2006
Implementation Analyst
Randstad at Ceridian
04.2003 - 07.2005
Lease Assistant
Danka Office Imaging
11.2000 - 12.2002
Customer Service Representative
Randstad at Eckerd Corporation
06.2000 - 11.2000
Pharmacy Technician
Walgreens
06.1993 - 05.2000
Some college - Business Management
Southern New Hampshire University
High school diploma -
Boca Ciega High School
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