Brenda Bartkowiak
Buffalo,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Successful at selecting and developing curricula and lesson plans to fulfill instructional requirements and support learning objectives. Detail-oriented planner and problem-solver assesses quality and effectiveness of instruction and makes positive changes to better serve individual needs. Good decision-making, critical thinking and personnel management skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Behavior Support Specialist
The Summit Center
Amherst, NY
03.2023 - Current
- Provided crisis management services during times when students were exhibiting extreme levels of aggression or self-injurious behaviors.
- Implemented evidence-based strategies for addressing challenging behaviors in school settings.
- Supported transition planning activities by helping develop strategies for successful transitions from one setting or activity to another.
- Facilitated group activities designed to promote positive behaviors in children and adolescents.
- Participated in IEP meetings as a representative of the Behavioral Support Team.
- Assisted with classroom observations to identify developmental delays and behavioral issues.
- Utilized various data collection tools such as frequency counts and ABC charts to measure progress towards target behaviors.
- Implemented policies, procedures and programs to carry out educational standards and goals.
- Created programmatic changes that positively impacted student outcomes at the classroom level.
- Provided therapeutic interventions to children and adolescents with behavior challenges.
- Engaged in ongoing professional development activities related to understanding human behavior and providing effective behavioral interventions.
- Collaborated with teachers, administrators, parents and guardians, and other professionals to ensure effective implementation of behavior plans across multiple settings.
Front of House Supervisor
Brick House Tavern and Tap
Amherst, NY
07.2022 - Current
- Supervise, coordinate, and direct the work of the entire front of house staff
- Ensure that guests are welcomed and provided a pleasant dining experience
- Support team members through their workload while providing leadership and setting examples of quality performance
- Train new crew members as servers and bartenders
- Effectively communicate with customers regarding the satisfaction of their dining experience
- Make adjustments and provide accommodations to guests as needed to ensure customer return
- Ensure that team members can adequately carry out their job responsibilities by frequently checking-in on employees throughout their shift
- Balance low labor costs with optimal customer service through ending shifts of front of house staff appropriately
- Distribute workload among front of house staff for productive shifts.
Server/ Bartender
Brick House Tavern and Tap
Amherst, NY
06.2021 - Current
- Memorize the menu provided to guests by the restaurant
- Effectively communicate to the kitchen staff any adjustments guests wish to make to menu items in an attempt to please the desires of guests
- Offer recommendations to ensure customer satisfaction
- Memorize and provide cocktail recipes, adjusting to fit the expectations of individual guests
- Provide a pleasant dining experience to up to 10 tables simultaneously/ 20 tables nightly
- Maintain efficient turnover between guests through effective time management skills
- Recommend menu items to encourage guests satisfaction and promote restaurant sales.
Executive Assistant
EG Tax
Tonawanda, NY
09.2021 - 05.2022
- Implemented and adjusted new technologies including appointment software and client portal systems
- Created and provided instructional manuals for new software
- Trained over 20 branch supervisors on their appointment system and client portal use and assisted supervisors in the maintenance of softwares
- Utilized multiple screens and multiple computer systems simultaneously
- Supported clients as the frontline of communication while positively representing the organization
- Evaluated and rated client cases to provide them with services from the most adequately qualified tax preparer
- Assisted supervisors daily with troubleshooting software issues
- Responded to branch-specific needs regarding new technologies
- Created and maintained automated correspondence through electronic systems to clients regarding the status of their tax returns and appointment reminders
- Managed and responded to client complaints
- Gathered information regarding unsatisfactory visits and appointments to guarantee adequate service
- Provided follow-up care to clients by ensuring that issues were properly handled by branch supervisors and corporate staff.
Personal Assistant
EG Tax
Tonawanda, NY
07.2020 - 04.2021
- Maintained correspondence between clients and tax preparers by scheduling meetings and phone calls
- Connected clients with access to a client portal
- Sent and received tax documents safely through a client portal
- Assisted corporate staff in maintaining branch offices and managerial responsibilities
- Managed daily schedule of 4 tax preparers
- Created correspondence between tax preparers and clientele consisting of tax-specific questions or the status of their tax return
- Interviewed and hired applicants for open reception positions at branch offices
- Collected, organized, and maintained paperwork of new-hires
- Effectively trained new-hires to begin working diligently upon their first day at their assigned office
- Managed and created schedules for the receptionists at 12 branch offices
- Received and organized work schedules from 22 branch offices
- Received supply lists from all branch offices and ordered supplies within budget.
Receptionist
EG Tax
Tonawanda, NY
04.2020 - 07.2020
- Greeted visitors while managing incoming and outgoing correspondence
- Assisted clients with their tax-specific needs
- Efficiently mastered appointment software to make and manage client appointments
- Maintained files and records to prepare tax professionals with their next-day appointments
- Performed data entry to manage office schedules
- Answered up to 50 calls per hour, connecting clients with personnel to best answer their questions
- Ensure timely call turnover while providing client satisfaction
- Collected client information and listened to client needs and expectations to schedule appointments with tax preparers best suited for their needs
- Made up to 300 appointments for tax preparations per day
- Contacted clients reminding them of next-day appointments
- Assist walk-in appointments by balancing tax preparers’ time with scheduled appointments
- Created up to 300 client folders daily to prepare for the next business day
- Ensure that clients have access to links for remote appointments when applicable, and that tax documents were provided in advance for remote appointments.
Teacher Aide
Niagara Academy BOCES
Sanborn, NY
06.2019 - 08.2019
- Aided Special Education Teachers in providing for a diverse population of students through meeting their individual academic, social, emotional, and vocational needs
- Assisted students with special needs in the adaptation and maintenance of skill sets
- Ensured the classroom environment was supportive for the needs of all students
- Assisted in physical care tasks and health-related activities as appropriate
- Assisted teachers in providing students with their behavioral management needs.
Personal Care Aide
Niagara Academy BOCES
Sanborn, NY
06.2018 - 08.2018
- Provided physical, emotional, and social supportive care for students with disabilities
- Attended to physical needs of students with assistive technologies and mobility aids
- Advocated for the wellbeing of students through regular communication between physical therapists, nurses, and counselors
- Identified students' needs and contacted people who can best provide assistance.
Education
B.A. in Psychology -
University at Buffalo
12.2021
Skills
- Policies and Procedures Enforcement
- Performance Evaluations
- Attention to Detail
- Curriculum Management
- Special Education Programs
- Student Support
- At-Risk Student Intervention
- Documentation Skills
- Recordkeeping Abilities
- Decision-Making
References
References available upon request.
Timeline
Behavior Support Specialist
The Summit Center
03.2023 - Current
Front of House Supervisor
Brick House Tavern and Tap
07.2022 - Current
Executive Assistant
EG Tax
09.2021 - 05.2022
Server/ Bartender
Brick House Tavern and Tap
06.2021 - Current
Personal Assistant
EG Tax
07.2020 - 04.2021
Receptionist
EG Tax
04.2020 - 07.2020
Teacher Aide
Niagara Academy BOCES
06.2019 - 08.2019
Personal Care Aide
Niagara Academy BOCES
06.2018 - 08.2018
B.A. in Psychology -
University at Buffalo
Similar Profiles
Gretchen M. AbdullaGretchen M. Abdulla
Supervising Clinician at The Summit CenterSupervising Clinician at The Summit Center
Dana ZakesDana Zakes
Chief Financial Officer/Director of Finance at The Summit CenterChief Financial Officer/Director of Finance at The Summit Center
Cory NouiouaCory Nouioua
Teaching Assistant at The Summit CenterTeaching Assistant at The Summit Center