Brenda Beauleau
Oconto,WI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Customer Contact Lead
Humana Insurance Company
Green Bay, WI
03.1996 - 09.2009
- Provided excellent customer service and provided answers to client questions within set standards.
- Worked with multiple screens and programs to resolve customer issues.
- Utilized inbound and outbound telephone techniques to solidify and build client relationships.
- Worked cross-functionally with various members of Customer Service teams.
- Interpreted contracts and communicated terms and conditions.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Facilitated inter-departmental communication to effectively provide customer support.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Education
High School Diploma -
Oconto High School
Oconto, WI06.1976
Skills
- De-escalation Techniques
- Customer Account Management
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Multitasking and Prioritization
- Knowledge of claims processing
Timeline
Customer Contact Lead
Humana Insurance Company
03.1996 - 09.2009
High School Diploma -
Oconto High School