Brenda Becerra
Fort Worth,TX
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
8
8
years of professional experience
Work History
Customer Service/E-Commerce Associate Team Leader
Whole Foods Market
05.2021 - Current
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Facilitated effective decision-making processes within the group through open dialogue, active listening, and consensus-building techniques.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Customer Service/E-Commerce Supervisor
Whole Foods Market
08.2019 - 05.2021
- Supervise and delegate tasks to team members
- Resolving difficult customer situations
- Work with Team Trainer to train team members
- Complete audits
- Ensure team members breaks are given
- Communicate team concerns with TL and ATL
- Encourage a positive environment
- Maintain awareness of customer flows and needs and direct TM as necessary
- Train, develop, mentors, motivate TM’s
- Provide excellent customer service, address needs of customers in a timely manner.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Evaluated customer feedback regularly, identifying areas of opportunity or concern for prompt resolution and continuous improvement efforts.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Strengthened communication skills through regular interactions with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Excellent communication skills, both verbal and written.
Customer Service/E-Commerce Team Trainer
Whole Foods Market
08.2018 - 08.2019
- Onboarding New Team Members
- Complete NTM checklist and communicate status with TL
- Stay up to date with the teams online training and work within training deadlines and goals
- Weekly training topics to keep high standards.
- Conducted individual assessment sessions with employees to better understand their strengths and weaknesses, enabling tailored development plans.
- Ensured all training content aligned with company goals and values, promoting a strong company culture among team members.
- Provided coaching and mentoring to employees.
- Improved team performance with regular evaluations, constructive criticism, and targeted coaching sessions.
- Maintained current knowledge of all team position requirements.
- Collaborated closely with management to identify areas for improvement within the training program, leading to more efficient results.
- Trained new employees in specific job requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Trained other employees in customer service, food safety, and performance requirements.
- Continuously sought to update and refine training materials based on employee feedback, promoting a culture of continuous improvement.
- Cross-trained existing employees to maximize team agility and performance.
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Cultivated interpersonal skills by building positive relationships with others.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Cashier/Cashier Assistant
Whole Foods Market
09.2016 - 08.2018
- Check out customer groceries efficiently and accurately
- Practiced great customer service
- Followed cash handling procedures
- Restocking supplies.
Education
Associates of Arts -
Tarrant County College
Bachelor of Science - Dietetics
Texas Woman's University
Denton, TX01.2026
Skills
English
Spanish (intermediate)
American Sign Language (intermediate)
Excellent interpersonal skills
Motivational and customer relationship skills
Decision-making ability
Leadership skills
Ability to prioritize and delegate
Customer Service
Time Management
Interpersonal Skills
Adaptability
Active Listening
Accomplishments
- Road to Leadership, 2019
- Career Development Associate Team Leader, 2021
Timeline
Customer Service/E-Commerce Associate Team Leader
Whole Foods Market
05.2021 - Current
Customer Service/E-Commerce Supervisor
Whole Foods Market
08.2019 - 05.2021
Customer Service/E-Commerce Team Trainer
Whole Foods Market
08.2018 - 08.2019
Cashier/Cashier Assistant
Whole Foods Market
09.2016 - 08.2018
Associates of Arts -
Tarrant County College
Bachelor of Science - Dietetics
Texas Woman's University
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