Brenda Beckman
Lake Wales,FL
Summary
Hardworking individual
I believe I have the ability to overcome difficult obstacles. I could potentially be a strong fit for your company given my commitment, communication abilities, and customer service abilities. I'm excited to work for a company throughout the time I would want to grow professionally within. If given the chance to demonstrate my abilities and excel inside the company, I would be grateful
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist
Florida Dermatology And Skin Cancer Centers
01.2024 - Current
- Completed data entry and filing to keep records updated for easy retrieval.
- Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Compiled information from files and research to satisfy information requests.
- Collected room deposits, fees, and payments.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Scheduled, coordinated and confirmed appointments and meetings.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Confirmed appointments, communicated with clients, and updated client records.
Referral Coordinator
Florida Dermatology And Skin Cancer Centers
09.2023 - 01.2024
- Assisted in reducing overall healthcare costs by identifying cost-effective treatment options for patients requiring specialty care.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Improved departmental workflow by assisting colleagues with tasks such as appointment scheduling or insurance verification when needed.
- Weighed patient need, provider availability, and insurance coverage to determine optimal scheduling.
- Enhanced patient satisfaction with timely coordination of referrals and appointments.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
Breakdown Coordinator
Oakley Transport
07.2019 - 08.2023
- Provided the drivers with excellent service while navigating them to a repair shop when they are broken down
- Scheduled and coordinated appointments for the units to be repaired and maintained
- Sent over 30 emails daily demonstrating a mastery of written communication and attention to detail
- Organized and managed data input in excel spreadsheets, retrieving and delivering information quarterly
- Assisted drivers through the process help remove the product off the units
- Training new employees on the company procedures and advanced technical knowledge
- Giving the knowledge and experience with systems such as AS400, Microsoft, Power point, EMT as well as share point
School Nutrition Manager
Polk County School Board
12.2015 - 06.2019
- Served Healthy portions to over 200 students
- Performed regular expectations of the work area and food deliveries
- Provided excellent customer service to the staff and students as a team
- Operated the cash registers for processing student and staff payments
- Prepped and prepared food for the students and staff for next day service
- Worked together as a team to clean and ensure a clean area for students and staff between lunches and at the end of the day
Cashier
Walmart
04.2013 - 12.2015
- Warmly welcomed customers per shift providing customer service with a friendly and professional attitude
- Maintained a clean and organized area ensuring an efficient store layout for customer access and satisfaction
- Managed POS system transactions including cash, credit, returns and refund to guarantee a consistent and accurate cash flow
- Lifted up to [Number] pounds at once and used forklift to move heavier loads.
Education
Some College (No Degree) - Certified Nursing Assistant
Traviss Technical College
Lakeland, FLHigh School Diploma -
Lake Region High School
Eagle Lake, FL06.2011
Skills
- Cashiering
- Food Service
- Kitchen Experience
- Cash Handling
- Serving Experience
- Customer Service
- Sales
- Guest Services
- Time Management
- Cooking
- Data Entry (4 years)
- Microsoft Excel (4 years)
- Microsoft SharePoint (4 years)
- Office Equipment Maintenance
- Supply Management
- Documentation
- Microsoft Office
- Basic Math
- Scheduling appointments
- Scheduling
- Payment Processing
- Appointment Scheduling
Timeline
Front Desk Receptionist
Florida Dermatology And Skin Cancer Centers
01.2024 - Current
Referral Coordinator
Florida Dermatology And Skin Cancer Centers
09.2023 - 01.2024
Breakdown Coordinator
Oakley Transport
07.2019 - 08.2023
School Nutrition Manager
Polk County School Board
12.2015 - 06.2019
Cashier
Walmart
04.2013 - 12.2015
Some College (No Degree) - Certified Nursing Assistant
Traviss Technical College
High School Diploma -
Lake Region High School
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