Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
21
21
years of professional experience
Work History
Account Manager/Quoting Specialist
Euro-Wall Systems
02.2024 - 10.2024
Increased client satisfaction by building strong relationships and addressing their needs promptly.
Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Conducted regular account reviews to identify areas for improvement and ensure continued success.
Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Streamlined account management processes, reducing response times and improving client service quality.
Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Recorded accurate and efficient records in customer database.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Project Manager
Englewood Glass & Mirror
05.2023 - 02.2024
Correspondence via email, phone and in person
Scheduling
Assist Sales Staff with generating estimates
Building relationships with existing customers and new customers
Receive payments
Assist Accounting
Follow up with customers
Problem solving
Document Management
Filing
Schedule deliveries
Meet with customers to review quote, sign and collect payment
Prepare Notice to Owner
Generate estimates via Vendor (PGT, ThermaTru, CRL, US Horizon) Portals
Follow up on estimates
Attend meetings
Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Account Manager
USLBM Holdings LLC / Raymond Building Supply
09.2021 - 05.2023
Managing over 100 accounts with two Regional Sales Representatives to oversee production of orders from start to close
Assist clients with any issues, questions and/or concerns they may have
Updated Sales Representatives and Clients on the progress of orders in production
Updated Builders there are delays in production due to vendor issues
Attend weekly Production Meetings, Awareness Meetings, Daily
Building relationships with existing and new customers
Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Generate and process quotes using vendor (PGT, CGI, Lawson and MI) portals
Assist sales staff
Follow up on Backorders
Assist walk-in customers
Assist Window Service Department
Window take offs
Office Manager
Quality Glass
04.2010 - 11.2019
Answering incoming calls
Scheduling appointments
Document management
Customer Service
Purchase Orders
Customer follow up
Assist auto glass installer
Order flat glass for inventory
Assist Accounting
Attend company meetings
Worked with Old Castle, YKK, Pilkington and PGW
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Streamlined office operations by implementing efficient filing systems and organizational strategies.
Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Office Manager
Straightline Aluminum
02.2004 - 01.2013
Interacted with customers by phone, email or in-person to provide information
Coordinated special projects and managed schedules
Liaised with assorted base of customers and reps, addressing requests and inquiries via phone or email
Compared vendor prices and negotiated for optimal savings
Permitting
Update liability insurance on subcontractors
Purchased material as needed follow up with inspections
Generate and maintain job folders
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Streamlined office operations by implementing efficient filing systems and organizational strategies.
Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Education
Associate of Science - Business Administration And Management
State College of Florida
Venice
Skills
Understanding Customer Needs Microsoft Office Suite Order and Refund Processing Administrative
And Office Support Building Customer Trust and Loyalty Inventory Management Responding to