Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Brenda Besson

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

21
21
years of professional experience

Work History

Account Manager/Quoting Specialist

Euro-Wall Systems
02.2024 - 10.2024
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Streamlined account management processes, reducing response times and improving client service quality.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Recorded accurate and efficient records in customer database.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Project Manager

Englewood Glass & Mirror
05.2023 - 02.2024
  • Correspondence via email, phone and in person
  • Scheduling
  • Assist Sales Staff with generating estimates
  • Building relationships with existing customers and new customers
  • Receive payments
  • Assist Accounting
  • Follow up with customers
  • Problem solving
  • Document Management
  • Filing
  • Schedule deliveries
  • Meet with customers to review quote, sign and collect payment
  • Prepare Notice to Owner
  • Generate estimates via Vendor (PGT, ThermaTru, CRL, US Horizon) Portals
  • Follow up on estimates
  • Attend meetings
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.

Account Manager

USLBM Holdings LLC / Raymond Building Supply
09.2021 - 05.2023
  • Managing over 100 accounts with two Regional Sales Representatives to oversee production of orders from start to close
  • Assist clients with any issues, questions and/or concerns they may have
  • Updated Sales Representatives and Clients on the progress of orders in production
  • Updated Builders there are delays in production due to vendor issues
  • Attend weekly Production Meetings, Awareness Meetings, Daily
  • Building relationships with existing and new customers
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Generate and process quotes using vendor (PGT, CGI, Lawson and MI) portals
  • Assist sales staff
  • Follow up on Backorders
  • Assist walk-in customers
  • Assist Window Service Department
  • Window take offs

Office Manager

Quality Glass
04.2010 - 11.2019
  • Answering incoming calls
  • Scheduling appointments
  • Document management
  • Customer Service
  • Purchase Orders
  • Customer follow up
  • Assist auto glass installer
  • Order flat glass for inventory
  • Assist Accounting
  • Attend company meetings
  • Worked with Old Castle, YKK, Pilkington and PGW
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.

Office Manager

Straightline Aluminum
02.2004 - 01.2013
  • Interacted with customers by phone, email or in-person to provide information
  • Coordinated special projects and managed schedules
  • Liaised with assorted base of customers and reps, addressing requests and inquiries via phone or email
  • Compared vendor prices and negotiated for optimal savings
  • Permitting
  • Update liability insurance on subcontractors
  • Purchased material as needed follow up with inspections
  • Generate and maintain job folders
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

Education

Associate of Science - Business Administration And Management

State College of Florida
Venice

Skills

  • Understanding Customer Needs Microsoft Office Suite Order and Refund Processing Administrative
  • And Office Support Building Customer Trust and Loyalty Inventory Management Responding to
  • Difficult Customers Excellent Attention to Detail Customer Account Management Proactive Self-
  • Starter Upbeat and Positive Personality Establishing and Maintaining Efficient and Detail-Oriented
  • Customer Relationships Issue and Complaint Resolution Quickbooks Calm and Professional
  • Accounts Receivable
  • Purchasing
  • Project Coordination
  • Project Management
  • Netsuite
  • Quickbooks
  • SupplyPro
  • Flat Glass
  • Bistrack
  • Microsoft Office
  • Salesforce
  • Knowify
  • Watch
  • Buildertrend

Additional Information

  • Certifications and Licenses, Certified Notary PublicDriver's License

Timeline

Account Manager/Quoting Specialist

Euro-Wall Systems
02.2024 - 10.2024

Project Manager

Englewood Glass & Mirror
05.2023 - 02.2024

Account Manager

USLBM Holdings LLC / Raymond Building Supply
09.2021 - 05.2023

Office Manager

Quality Glass
04.2010 - 11.2019

Office Manager

Straightline Aluminum
02.2004 - 01.2013

Associate of Science - Business Administration And Management

State College of Florida
Brenda Besson