Brenda Bills
Gentry,AR
Summary
Goal-driven Healthcare Quality Professional with proven history to deliver exemplary level of healthcare quality to patients. Proven problem solver and excellent communicator. Highly organized and hardworking with excellent planning and program management skills. Strong organizational skills, superb understanding of data collection and performance metrics. Plan and implement strategies for developing improved health care quality management.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Quality Coordinator
Siloam Springs Regional Hospital
01.2022 - Current
- Responsibilities include all aspects of Quality Improvement, Process evaluations
- Investigated incidents thoroughly, identifying root causes and implementing preventive measures accordingly
- Quality Coordinator duties include but are not limited to: Tracing activities, EOC review, All Levels of Compliance, Documentation, Treatment, TJC Compliance, Performance Metric reviews
- Risk Evaluations and analysis
- Data collection, review, submission and reporting to all department heads
- Assist with all aspects of quality management at Siloam Springs Regional Hospital
- Assist with development and integrations of plans designed to improve overall quality of organization's facilities and patient care services
- Assist with implementation of quality improvement, infection control, medical staff, risk management and patient safety efforts designed to improve clinical performance and maintain compliance with TJC, State Board of Health and other accreditation standards
- Assist with planning of policies, programs, and initiatives related to quality, infection control, medical staff, risk management and patient safety
- Extensive experience and judgment to plan and accomplish goals.
- Trained team members on quality assurance best practices, enhancing their understanding of importance of maintaining high-quality standards.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
Safety Officer
Siloam Springs Regional Hospital - Siloam Springs, AR
01.2016 - Current
- Registered Nurse (RN)
- Established strong relationships with local first responders for enhanced coordination during emergencies at the facility
- Investigated incidents thoroughly, identifying root causes and implementing preventive measures accordingly
Emergency Department Registered Nurse Charge Nurse
Siloam Springs Regional Hospital
04.2004 - Current
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
- Implemented evidence-based fall prevention strategies, resulting in a significant decrease in patient falls within the unit.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Managed care from admission to discharge.
- Educated family members and caregivers on patient care instructions.
- Orchestrated quality-driven, cost-effective care in high-volume trauma setting.
- Demonstrated expertise in wound management techniques resulting in accelerated healing times for patients with complex wounds or pressure injuries.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Reduced hospital readmissions through effective discharge planning, patient education, and follow-up care coordination.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
Northwest Arkansas Regional Primary Stroke Center Representative
AHA - Gentry, AR
10.2022 - 05.2023
- Entails working with other representatives throughout the state of Arkansas to collaboratively improve all Stroke Programs, ensuring a high level of Quality assurance and compliance is maintained
- Policy and procedural review, educational material development, implementing initiatives to maintain program goals.
- Developed comprehensive reports, enabling management to make informed decisions based on accurate data analysis.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
- Implemented innovative marketing strategies that led to an increase in brand awareness and customer engagement.
Interim Northwest Health System Stroke Coordinator
Northwest Health System
08.2022 - 01.2023
- This position requires oversight of all CHS/Northwest Health System Stroke activities, including but not limited to: Direct Patient care, Quality improvement, Process Improvement, Compliance TJC, Data tracking and submission, Working directly with Team members within facilities to ensure our patients are receiving the highest level of care possible - During and After
- Reporting and conducting monthly/ quarterly meetings with Department Heads, CNO, CQO, Medical Staff to provide updates and to address what is working well vs opportunity.
New Hire Mentor
Siloam Springs Regional Hospital - Siloam Springs, AR
- Developed trust-based relationships with mentees through active listening and empathetic communication.
- Empowered mentees to take responsibility for their learning and development, fostering self-confidence and resilience.
- Adapted mentorship style based on individual mentee needs, enabling tailored interventions that drove better results than one-size-fits-all approaches.
- Promoted growth mindset among mentees, encouraging them to view setbacks as opportunities for learning and growth.
- Provided guidance on stress management and grounding techniques to reduce overwhelm
- Served as role model for mentees by demonstrating strong values and ethical standards
Education
Associate of Science - Registered Nurse
ITT Technical Institute
Tulsa, United States04.2016
Skills
- Customer service (10 years)
- Mentoring (6 years)
- EDIS Application
- Leadership (10 years)
- Data collection (6 years)
- Acute care (6 years)
- Analysis skills (3 years)
- Medical Record Research
- Case Management (2 years)
- GWTG Data (4 years)
- CPN Database (2 years)
- Medhost Database (10 years)
- Program management (3 years)
- Problem-solving (10 years)
- Employee Orientation (3 years)
- ICU Experience
- Hospice Care (1 year)
- Microsoft Office (10 years)
- Community Events/Programs (3 years)
- Accounting (5 years)
- Quality Assurance (3 years)
- Volume Networking
- Cerner Database (4 years)
- Self-awareness
- Time management abilities
Certification
Certification in Quality Assurance, CPHQ - Certified Professional in Healthcare Quality, 05/01/24, Present
Timeline
Northwest Arkansas Regional Primary Stroke Center Representative
AHA - Gentry, AR
10.2022 - 05.2023
Interim Northwest Health System Stroke Coordinator
Northwest Health System
08.2022 - 01.2023
Quality Coordinator
Siloam Springs Regional Hospital
01.2022 - Current
Safety Officer
Siloam Springs Regional Hospital - Siloam Springs, AR
01.2016 - Current
Emergency Department Registered Nurse Charge Nurse
Siloam Springs Regional Hospital
04.2004 - Current
New Hire Mentor
Siloam Springs Regional Hospital - Siloam Springs, AR
Associate of Science - Registered Nurse
ITT Technical Institute
Certification in Quality Assurance, CPHQ - Certified Professional in Healthcare Quality, 05/01/24, Present
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