Brenda Boling

• Collected, verified, recorded and processed client demographics, and referral information.
• Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.

Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

• Greeted incoming clients professionally and provided friendly, knowledgeable assistance.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
• Answered phone promptly and directed incoming calls to correct offices.
• Collected cash and card payments, processed transactions and updated relevant records.
• Confirmed appointments, communicated with clients, and updated client records.
• Maintained confidentiality of information regarding clients and company.
• Resolved customer problems and complaints.

• Assisted patients in filling out check-in and payment paperwork.
• Balanced deposits and credit card payments each day.
• Verified insurance eligibility and coverage for patients.
• Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.
• Answered incoming calls, scheduled appointments and filed medical records.
• Entered patient demographic and insurance data into electronic medical record system.
• Provided exceptional customer service to patients, answering questions and addressing concerns.