Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Brenda Bonano Suárez

Euless,TX

Summary

IT professional with demonstrated success and increasing levels of responsibility involving systems and appropriate solutions tailored to specific customers. Excellent interpersonal and communication skills able to interface with multiple levels of employee groups and both technical and non-technical groups.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Assistant Manager

Bosch Transport LLC
Carrollton, USA
08.2022 - Current
  • Ensure customer satisfaction through professional and on time deliveries
  • Responsible for the efficient and safe scheduling/execution for the company's logistics and dispatch
  • Logging and tracking required documentation in relation to all applicable deliveries
  • Responsible for all order fulfillment paperwork for invoice processing
  • Efficiently scheduling drivers/routes for economical deliveries
  • Ensure customer satisfaction through professional and on time deliveries

Help Desk Technician

First Cash Financial Services, Inc.
Fort Worth, USA
03.2014 - 06.2022
  • Troubleshoot and resolve software and Hardware related issues
  • Provide remote computer and hardware setup and replacement
  • Perform remote configurations and equipment [Hardware]
  • Troubleshoot network printers, scanners, Desktop PCs, cabling error messages and network
  • Assist other departments (Corporate Employees, Store Managers and District Managers) with problem solving and procedural questions

Help Desk Technician

Liberty Cablevision
Puerto Rico, Puerto Rico
05.2005 - 11.2013
  • Deliver service and support to end-user using and operating automated call distribution phone software, via remote connection or overt the internet
  • Interact with customers to provide and process information in responding to inquiries, concerns and requests about product and services
  • Diagnosed and resolved technical hardware and software issues involving internet connectivity, email clients, video, VOIP
  • Resolved username and password problems, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, power cycling equipment, assisting with navigating around application menus and troubleshooting email issues
  • Provided technical support to users by researching and answering questions, troubleshooting problems, maintaining workstation and LAN performance
  • Handle inbound and outbound calls especially software and hardware

Education

Bachelors - Bachellor in Arts

Interamerican University
Fajardo, PR
05.2008

Skills

  • Windows 10
  • Network Troubleshooting
  • LAN
  • Point of sale
  • TCP IP
  • VPN
  • Active Directory
  • Routers
  • Microsoft Office 365
  • Switch
  • Windows XP
  • Remote Desktop
  • Printer
  • Windows 7
  • Help Desk Ticketing System
  • Scanner

Languages

Spanish

English

Certification

  • Secondary Education Teacher [Spanish] - July 29, 2011

Timeline

Assistant Manager

Bosch Transport LLC
08.2022 - Current

Help Desk Technician

First Cash Financial Services, Inc.
03.2014 - 06.2022

Help Desk Technician

Liberty Cablevision
05.2005 - 11.2013

Bachelors - Bachellor in Arts

Interamerican University

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Brenda Bonano Suárez