Brenda Boulaphinh
Broomfield,CO
Summary
A motivated and hardworking individual with the desire to help customers with their needs. Having a excellent work ethic, ability to handle pressure and strong communication skills, I am aiming to use these skills and more to fill this role (customer service representative) in this company.
Overview
8
8
years of professional experience
Work History
Receptionist
Advanced Hail Repair LLC
Broomfield, CO
10.2020 - 12.2023
- Answered incoming calls, took messages, and transferred calls.
- Scheduled appointments for customers and other visitors.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Sales Associate
Dillards Department Store
Broomfield, CO
10.2018 - 07.2019
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Handled customer complaints in a professional manner.
- Collaborated with management teams to develop innovative marketing strategies.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
Keyholder Manager
Dress District
Broomfield, CO
03.2017 - 10.2018
- Assisted store manager with interviewing, hiring and training new keyholder staff.
- Resolved customer complaints in a professional manner while upholding company policy.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Collaborated with management to determine key tasks and delegate to staff members.
- Monitored cash register transactions to verify accuracy of funds received and change given out.
- Organized and maintained inventory levels by reordering merchandise when necessary.
Sales Associate
Dress District
Broomfield, CO
03.2016 - 03.2017
- Greeted customers when entering the store
- Provided excellent customer service
- Demonstrated product features and benefits for customers' needs.
- Helped customers find specific products, answered questions and offered product advice.
Education
High School Diploma -
Legacy High School
Broomfield, CO05-2017
Certificate - Anatomy And Physiology
Penn Foster Career School
Scranton, PACertificate - Medical Terminology
Penn Foster Career School
Scranton, PASome College (No Degree) - Business Administration And Management
University of Colorado Denver
Denver, COSkills
- Excellent communication
- Self driven: motivated and always wanting to improve
- Friendly and positive (but professional) personality
- Problem solving skills: works well under pressure
- Understanding skills: able to show empathy and understanding
Timeline
Receptionist
Advanced Hail Repair LLC
10.2020 - 12.2023
Sales Associate
Dillards Department Store
10.2018 - 07.2019
Keyholder Manager
Dress District
03.2017 - 10.2018
Sales Associate
Dress District
03.2016 - 03.2017
High School Diploma -
Legacy High School
Certificate - Anatomy And Physiology
Penn Foster Career School
Certificate - Medical Terminology
Penn Foster Career School
Some College (No Degree) - Business Administration And Management
University of Colorado Denver
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