BRENDA BRADLEY
Stockbridge,GA
Summary
Highly-motivated with the desire to take on new challenges. Strong work ethics, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices while in turn being skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated, eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
7
7
years of professional experience
Work History
Customer Service
Tied To You
Stockbridge, GA
04.2017 - Current
- Provided ongoing support for customers throughout the entire sales process.
- Performed data entry tasks to keep records up-to-date and accurately entered into the system.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Led on- and off-site customer support teams across multiple time zones.
- Utilized computer systems such as Microsoft Office Suite for data entry purposes.
- Excelled in exceeding daily credit card application goals.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Maintained a professional attitude while providing excellent customer service.
- Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
- Strengthened customer retention by offering discount options.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Received incoming calls from customers and responded to inquiries about product features and benefits.
- Developed relationships with customers through friendly interactions over the phone.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Followed up with customers after calls to ensure satisfaction with service provided.
- Initiated contact with customers via telephone or email when necessary.
- Collected deposits or payments and arranged for billing.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
Topeka Tilton High School
Jayess, MS05-1984
Some College (No Degree) - Pre-Law, Business Administration
Judson College
Marion, ALSome College (No Degree) - Pre-Law, Business Administration
Miles College
Fairfield, ALSkills
- Direct Sales
- Account Management
- Order Processing
- Customer Service
- Needs Assessment
- Administrative and Office Support
- Understanding Customer Needs
- Data Entry
- Credit Card Payment Processing
- Regulatory Compliance
- Computer Skills
- Calm Under Pressure
- Customer Data Confidentiality
- Order and Refund Processing
- Merchandise Orders and Exchanges
- 75 Wpm Typing Speed
- Microsoft Office
References
References available upon request.
Timeline
Customer Service
Tied To You
04.2017 - Current
High School Diploma -
Topeka Tilton High School
Some College (No Degree) - Pre-Law, Business Administration
Judson College
Some College (No Degree) - Pre-Law, Business Administration
Miles College
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