Brenda Brady
Dublin,TX
Summary
Customer-focused professional with background in managing customer service teams and enhancing customer experience. Possess strong leadership skills, adept at training staff to improve performance and deliver high-quality service.
Overview
12
12
years of professional experience
Work History
Customer Care Manager
Neiman Marcus
Irving, TX
08.2011 - 10.2023
- Evaluated existing processes and procedures for efficiency improvements.
- Analyzed trends in customer inquiries and developed solutions for common issues.
- Implemented strategies to improve customer experience, retention, and loyalty.
- Provided training to new customer care staff members.
- Conducted regular performance reviews of customer service representatives.
- Developed strategies for resolving escalated issues quickly while providing satisfactory outcomes.
Education
Master of Arts - Education
Azusa Pacific University
Azusa, Ca12-2006
Bachelor of Science - Geology
Baylor University
Waco, Tx05-1985
Bachelor of Arts - Spanish
Baylor University
Waco, Tx05-1982
Skills
- Cross-Functional Collaboration
- Account Management
- Training programs
- Team Management
- Strong leadership
- Research and due diligence
Timeline
Customer Care Manager
Neiman Marcus
08.2011 - 10.2023
Master of Arts - Education
Azusa Pacific University
Bachelor of Science - Geology
Baylor University
Bachelor of Arts - Spanish
Baylor University
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