Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brenda Brady

Dublin,TX

Summary

Customer-focused professional with background in managing customer service teams and enhancing customer experience. Possess strong leadership skills, adept at training staff to improve performance and deliver high-quality service.

Overview

12
12
years of professional experience

Work History

Customer Care Manager

Neiman Marcus
Irving, TX
08.2011 - 10.2023
  • Evaluated existing processes and procedures for efficiency improvements.
  • Analyzed trends in customer inquiries and developed solutions for common issues.
  • Implemented strategies to improve customer experience, retention, and loyalty.
  • Provided training to new customer care staff members.
  • Conducted regular performance reviews of customer service representatives.
  • Developed strategies for resolving escalated issues quickly while providing satisfactory outcomes.

Education

Master of Arts - Education

Azusa Pacific University
Azusa, Ca
12-2006

Bachelor of Science - Geology

Baylor University
Waco, Tx
05-1985

Bachelor of Arts - Spanish

Baylor University
Waco, Tx
05-1982

Skills

  • Cross-Functional Collaboration
  • Account Management
  • Training programs
  • Team Management
  • Strong leadership
  • Research and due diligence

Timeline

Customer Care Manager

Neiman Marcus
08.2011 - 10.2023

Master of Arts - Education

Azusa Pacific University

Bachelor of Science - Geology

Baylor University

Bachelor of Arts - Spanish

Baylor University

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Brenda Brady