Brenda Brandon
Las Vegas,NV
Summary
Dynamic professional with a strong background in customer service and data collection, honed as a Telephone Survey Agent at KGS Research. Known for exceptional communication and adaptability, I excel in fast-paced environments, ensuring client satisfaction and effective care. Proven ability to manage multiple tasks while maintaining a polite demeanor and strong empathy.
Overview
25
25
years of professional experience
Work History
Telephone Survey Agent
KGS RESEARCH
01.2024 - 05.2025
- Conducted telephone surveys to gather data on consumer preferences and feedback.
- Maintained high call volumes by efficiently managing time and multitasking between survey tasks.
Private Home Care Provider
MICHAEL AND RUTH HOFFMAN
09.2014 - 04.2024
- Provided personalized care and assistance to clients, enhancing daily living activities and improving quality of life.
- Implemented medication management protocols, ensuring adherence to prescribed schedules for optimal health outcomes.
- Coordinated transportation and appointments for clients.
- Monitored client health status, reporting changes to healthcare professionals for timely interventions and support.
- Developed customized care plans in collaboration with families, addressing individual needs and preferences effectively.
Flight Attendant
CONTIINENTAL EXPRESS AIRLINES
01.2000 - 03.2007
- Delivered exceptional customer service to ensure passenger satisfaction and safety during flights.
- Managed in-flight emergencies with composure, applying safety protocols and procedures effectively.
- Coordinated cabin preparations before departure, ensuring compliance with airline regulatIions.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Relayed updates and information to passengers after confirming key details with pilot.
- Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
Education
Associate of Science - MEDICAL
Sinclair Community College
Dayton, OHNo Degree - BIOLOGY
Wright State University
Dayton, OH01-1997
Skills
- Strong empathy
- Polite demeanor
- Data collection
- Typing speed
- Quick-learning
- Excellent communication
- Adaptability and flexibility
- Verbal and written communication
Timeline
Telephone Survey Agent
KGS RESEARCH
01.2024 - 05.2025
Private Home Care Provider
MICHAEL AND RUTH HOFFMAN
09.2014 - 04.2024
Flight Attendant
CONTIINENTAL EXPRESS AIRLINES
01.2000 - 03.2007
Associate of Science - MEDICAL
Sinclair Community College
No Degree - BIOLOGY
Wright State University
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