Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brenda Branham

Jackson,United States

Summary

Obtain a Human Resource Position that will utilize my exemplary attention to detail, ability to problem solve, organize, prioritize work responsibilities, and maintain excellent customer service while working in a fast paced HR environment.

Overview

28
28
years of professional experience

Work History

Member Services Team Lead

Sam's Club
03.2020 - Current
  • Train associates on processes and procedures
  • Ensure compliance with company policies
  • Participate in recruiting, hiring, scheduling, promoting, discipline, and evaluating associates
  • Provide advice, resources, feedback, and support to all associate
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Maintain confidential personal, medical, and disciplinary information.

Marketing Representative

Sam's Club
03.2019 - 03.2020
  • Responded to over 20 customer inquiries promptly and professionally to increase customer satisfaction daily.
  • Coordinated with sales and operational teams to verify alignment of marketing initiatives with company goals.
  • Developed marketing materials, collaborating with colleagues to maintain consistent brand voice.
  • Attended over 40 industry events and trade shows to promote brand and build relationships with potential customers.
  • Tracked key performance indicators to measure success of campaigns

Personnel Training Coordinator

Sam's Club
07.1996 - 03.2019
  • Maintained confidential, personnel, medical, and disciplinary files.
  • Implemented employee benefit education plan and answered benefit-related questions to help employees select options.
  • Coordinated training schedules with supervisors and managers to optimize training initiatives and work-flow management
  • Researched options and mandates to enable proper implementation of personnel procedures.
  • Entered, reviewed and processed timekeeping records daily.
  • Retained, protected and maintained confidentiality and integrity of personnel information.
  • Provided confidential assistance to associates regarding pay and personal issues as they pertained to job and/or benefits.

Education

High School Diploma -

Jackson High School
Jackson, MI

Skills

  • Employee and Applicant Assessment
  • Manage Employee Relations
  • Benefits Administration
  • Problem Resolution
  • Conduct Orientations and Training
  • Employee Timesheet Processing
  • Active Listening
  • File and Records Management

Timeline

Member Services Team Lead

Sam's Club
03.2020 - Current

Marketing Representative

Sam's Club
03.2019 - 03.2020

Personnel Training Coordinator

Sam's Club
07.1996 - 03.2019

High School Diploma -

Jackson High School

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Brenda Branham