Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brenda Brazelton

Hayden,Colorado

Summary

Dynamic small business owner with a proven track record in client service and operations management at All Around Errands and More. Skilled in relationship building and project management, I excelled in enhancing customer loyalty and streamlining processes, leading to significant repeat business and referrals. Adept at critical thinking and effective communication.

Knowledgeable [Desired Position] with proven track record of successfully managing and growing business. Leveraged strategic planning and operational expertise to enhance productivity and drive profitability. Demonstrated ability to lead cross-functional teams and implement innovative solutions.

Hospitality professional with proven track record in high-end dining environments, ensuring exceptional guest experiences through meticulous attention to service details. Highly reliable and adaptable, fostering collaborative team atmosphere focused on achieving superior dining service. Adept in conflict resolution and staff training to maintain service excellence.

Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

Diligent [Desired Position] with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Experienced with outfitting, ensuring customers have best gear and equipment for their needs. Utilizes in-depth product knowledge and exceptional customer service to enhance shopping experience. Track record of fostering strong customer relationships and driving sales in dynamic retail environment.

Overview

25
25
years of professional experience

Work History

Owner

All Around Errands and More
10.2024 - Current
  • Billing
  • Accounting
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.

Customer Service Representative

Bear River Valley Coop
08.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Participated in training programs to enhance product knowledge and customer service skills.

Outfitter

Pyramid Outfitters
01.2010 - 01.2024
  • Conducted thorough fittings for customers seeking tailored garments, taking accurate measurements and ensuring a perfect fit upon completion of alterations.
  • Supported visual merchandising efforts by dressing mannequins, arranging window displays, and following company guidelines for product presentation.
  • Pack trips( hunting and fishing)
  • Set up drop camps
  • managed money
  • Day rides


Assistant Manager

Maritza
12.2021 - 05.2023
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
  • Trained staff members on use of POS system.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.

Compliance Coordinator

G2 Secured Staff
12.2016 - 12.2021
  • Provided training to employees on essential compliance topics, increasing overall awareness and understanding.
  • Stayed current on emerging regulatory changes, ensuring timely updates to internal policies and procedures.
  • Served as liaison between management and staff on matters related to ethics, integrity, and compliance concerns or inquiries.
  • Streamlined processes for increased efficiency in monitoring and reporting compliance activities.
  • Reduced risk exposure by conducting regular risk assessments and implementing mitigation strategies.
  • Collaborated with cross-functional teams to address any identified compliance issues promptly.

Pera Professional

Steamboat School District
08.2000 - 05.2004
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.
  • Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
  • Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Enhanced classroom efficiency through organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed.
  • Prepared instruction materials, constructed bulletin boards, and set up work areas.
  • Planned and prepared bibliographies, charts and graphs.
  • Developed and delivered presentations on course topics.
  • Utilized answer sheets and electronic marking devices to grade homework and tests, accurately computing and recording results.
  • Conducted weekly review sessions to help students prepare for exams.
  • Assisted with school field trips and special events by collecting permission slips and payments.
  • Monitored students in computer lab to enforce proper use of resources.
  • Maintained and operated classroom equipment to maximize use and lifespan.

Education

Business/ Early Childhood

Northeastern Junior Collage
Sterling, CO
08-1992

High School Diploma -

Hayden High School
Hayden, CO
05-1992

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Client service
  • Project management
  • Operations management
  • High volume dining
  • Guest relations management
  • Menu memorization
  • Menu presentation
  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Active listening
  • Critical thinking
  • Data entry
  • Client relationship building
  • Pattern making
  • Fabric selection
  • Sales strategy development

Timeline

Owner

All Around Errands and More
10.2024 - Current

Customer Service Representative

Bear River Valley Coop
08.2023 - Current

Assistant Manager

Maritza
12.2021 - 05.2023

Compliance Coordinator

G2 Secured Staff
12.2016 - 12.2021

Outfitter

Pyramid Outfitters
01.2010 - 01.2024

Pera Professional

Steamboat School District
08.2000 - 05.2004

Business/ Early Childhood

Northeastern Junior Collage

High School Diploma -

Hayden High School

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Brenda Brazelton