Summary
Overview
Work History
Education
Skills
Timeline
Generic

BRENDA BREWER

Pahrump,Nevada

Summary

Results-driven Sales/Customer Service Representative with a proven track record in complaint resolution and customer relationship management. Skilled in adaptive selling tactics and effective communication, focused on enhancing customer satisfaction. Dynamic professional with over nine years of experience in customer service and sales. Known for adept problem-solving skills, attention to detail, and skilled negotiation, consistently resolving customer inquiries to drive satisfaction and loyalty. Experienced Sales Associate and Customer Service Representative delivering exceptional customer support and enhancing product knowledge. Committed to using negotiation and complaint resolution skills to achieve customer satisfaction and improve service strategies.

Overview

28
28
years of professional experience

Work History

Sales/Customer Service Representative

Ministers Fellowship International
Palmdale, California
04.2016 - Current
  • Managed customer inquiries through phone, email, and chat platforms.
  • Resolved customer complaints with empathy and effective communication skills.
  • Provided product information and assistance to enhance customer satisfaction.
  • Documented customer interactions in the organization's database system accurately.

Pool Designer Builder Sales

Pacific Crest Pools
Lancaster, California
01.2004 - 06.2016
  • Developed innovative design concepts for diverse client projects.
  • Conducted user research to inform design decisions and improve usability.
  • Presented design ideas to clients, incorporating feedback into final products.
  • Managed multiple projects simultaneously, adhering to tight deadlines consistently.
  • Mentored junior designers, providing guidance on best practices and tools.
  • Worked with client via email, phone and in-person to collect information to complete designs.
  • Created product designs in alignment with specifications.
  • Created high quality visual designs that are both aesthetically pleasing and intuitive for users.
  • Analyzed customer feedbacks to identify areas of improvement within existing designs.
  • Worked with the development team to ensure a smooth transition from concept to production-ready assets.
  • Developed and implemented innovative design solutions to complex user interface problems.
  • Participated in brainstorming sessions to generate new ideas for product features or improvements.
  • Assisted in developing marketing strategies for new products based on customer needs analysis.
  • Managed multiple projects simultaneously while adhering to tight deadlines.
  • Sketched drawings and wrote specifications to meet client requirements.
  • Submitted rough drafts to clients and management to gain approval.
  • Examined product samples, adjusting designs to achieve desired results.
  • Examined new relationships between design concepts and ideas to further develop products and services.
  • Thoroughly researched design topics and studied information pertaining to topics.
  • Constructed residential and commercial structures using various building materials.
  • Managed construction teams to ensure timely completion of building projects.
  • Inspected work sites for safety compliance and quality standards adherence.
  • Coordinated with subcontractors to streamline workflow across multiple project phases.
  • Maintained inventory of building materials and tools for efficient project execution.
  • Followed build procedures and work instructions to construct varied-size structures.
  • Assisted in the demolition and removal of existing structures.
  • Performed daily inspections and other tasks to maintain clean and safe work environment.
  • Constructed quality structures to meet prescribed time schedules and budgets.
  • Used personal knowledge and abilities to help complete building tasks.
  • Participated in continuous improvement process by making suggestions to supervisors and leads.
  • Executed agreements, work orders and change orders to establish work to be performed and payment terms.
  • Inspected job site to authorize payment for various stages of completion.
  • Coordinated with subcontractors to ensure timely completion of projects.
  • Coordinated the installation of electrical and plumbing systems.
  • Trained new construction workers in building practices and safety standards.
  • Implemented energy-efficient construction methods.
  • Conducted site inspections to assess progress and identify any issues.
  • Provided customer service, addressing clients' questions and concerns.
  • Displayed high standards for quality workmanship and routinely double-checked work.
  • Understood how to operate and maintain job site equipment safely and for maximum productivity.
  • Measured, marked or recorded openings or distances to construction layout areas..
  • Assisted with diverse construction challenges to help team and customer.
  • Streamlined communication between departments to improve project coordination.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Provided leadership during times of organizational change or crisis situations.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Reviewed completed work to verify consistency, quality, and conformance.

Sales Associate

Alarm Security
Van Nuys, California
09.1997 - 12.2003
  • Assisted customers in selecting appropriate security systems for their needs.
  • Demonstrated product features and benefits during sales presentations.
  • Managed inventory to ensure availability of security products.
  • Collaborated with team members to improve customer service strategies.

Education

High School Diploma -

Valley Central High School
Little Rock, AR
06-1978

Skills

  • Customer relationship management
  • Database management
  • Troubleshooting issues
  • Product knowledge
  • Complaint resolution
  • Sales techniques
  • Problem solving
  • Attention to detail
  • Client relations
  • Skilled negotiation
  • Email management
  • Building rapport
  • Adaptive selling tactics
  • Inventory management
  • Time management
  • Effective communication
  • Scheduling
  • Key stakeholder relationship building
  • Appointment scheduling
  • Task prioritization
  • Positive and professional
  • High-energy attitude
  • Customer consulting
  • Critical thinking
  • Negotiation strategies
  • Project management
  • Complaint handling
  • Product sales
  • Customer service
  • Executive management support
  • Punctuality and reliability
  • Microsoft PowerPoint
  • Microsoft office expertise
  • Customer relationship management (CRM)

Timeline

Sales/Customer Service Representative

Ministers Fellowship International
04.2016 - Current

Pool Designer Builder Sales

Pacific Crest Pools
01.2004 - 06.2016

Sales Associate

Alarm Security
09.1997 - 12.2003

High School Diploma -

Valley Central High School

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