Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Brenda Briggs

Brenda Briggs

Summary

Caring and compassionate Behavior Technician experienced in implementing specialized programs for individuals with developmental, emotional, or intellectual disabilities. Comfortable in handling stressful situations and performing under pressure. In-depth knowledge of treatment plans and modification strategies. Skilled relationship-builder with first-rate communication and time management abilities. Committed to promoting development of functional skills and Passionate about providing high-quality service to clients with special needs and substance use disorders.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Registered Behavior Technician (ABA Therapy)

Proud Moments ABA
Ocean Springs, MS
09.2023 - Current
  • Promoted positive interactions with children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication, and utilizing stress scales to turn emotions into concrete concepts.
  • Worked as part of collaborative team to address changing needs of children and families.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes

Case Manager/Rehabilitation Specialist

Terros Health
01.2023 - 08.2023
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
  • Utilized trauma-informed approach to promote healing and empowerment for clients.

Behavioral Health Technician (ABA Therapy)

Centria Autism
09.2022 - 01.2023
  • Work 1:1 with patients in their home or community settings to consistently implement treatment plans while also preparing program materials
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.


  • Apply feedback and training in ABA job performance by the lead BCBA
  • Provides behavior support and redirection using positive reinforcement inside and outside of the home or classroom when applicable.

Consumer Care Advocate

Sedgwick
09.2021 - 09.2022
  • Prepared documents and reports for clinical reviews and discharge plans.
  • Worked with enrollees to identify gaps in care or obstacles to care.
  • Contacted third-party payors to obtain and confirm authorization for services and communicated necessary related clinical information.
  • Entered timely and accurate data into electronic medical records to communicate member needs.
  • Documented activities and progress in electronic medical record per defined policy and procedures.
  • Researched issues and took appropriate action to resolve issues within turnaround time requirements and quality standards.

Data Entry Specialist/ Grief Therapy

Cognosante, LLC
03.2021 - 09.2021
  • Handle all calls with exceptional customer care and empathy.
  • Completed data entry tasks with accuracy and efficiency.
  • Compiled data and reviewed information for accuracy prior to input.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Managed workflow scheduling, data entry, and accuracy verification for large data projects.
  • Corrected data entry errors to prevent later issues such as duplication or data degradation.

Sr. Tech Support Specialist

Conduent
05.2019 - 03.2021
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Followed all company policies and procedures to deliver quality work.
  • Collected, arranged, and input information into database system.

Inventory Specialist

WIS Intl
02.2019 - 05.2019
  • Performed data entry and completed proper paperwork.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.


Medical Biller/Collector

CVS Health
03.2017 - 01.2019
  • Delivered timely and accurate charge submissions.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Reviewed patient diagnosis codes to verify accuracy and completeness.
  • Prepared billing statements for patients and verified correct diagnostic coding.
  • Filed and updated patient information and medical records.
  • Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
  • Verified insurance of patients to determine eligibility.

Rehab Specialist/Medicare Collector

Preferred Homecare
07.2013 - 03.2017
  • Work with patients extensively to have payors medical equipment replaced or repaired quickly
  • Communicate effectively with payors and the patients to resolve all repair requests
  • Maintain acceptable A/R percentages to ensure profit
  • Exceed call center and customer service requirements within a medical setting
  • Handle Medicare collections in accordance with Medicare guidelines
  • Employee of the quarter recognition received within the first quarter of employment.

Transportation Coordinator

Total Transit
04.2012 - 07.2013
  • Several positivity awards received during my tenure.
  • Provided timely transportation of diverse clients to healthcare facilities.
  • Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols, and guidelines.
  • Analyzed transportation data to identify improvement opportunities.
  • Met safety and regulatory standards for full operational compliance.
  • Worked with service providers to resolve issues and correct delays.

Scheduling Coordinator

Tele
Phoenix, AZ
03.2011 - 06.2012
  • Recruit blood donors to meet the needs of client hospital patients on a day to day basis
  • Schedule and confirmed appointments with donors
  • Perform data entry of donor comments and demographic updates into the computer system
  • Provide excellent customer service at all times
  • Establish a rapport with donors and potential donors while educating them on organizational programs and services with direct emphasis on the importance of donating blood.

Education

Bachelor of Science - Psychology

University of Southern Mississippi
Hattiesburg, MS
05.2022

Associate in Arts (AA) in Psychology -

Mississippi Gulf Coast Community College
Gulfport, MS
08.2020

Skills

  • Crisis Intervention/Prevention
  • Communication
  • Evidence-Based Therapy
  • Research and Analysis
  • Enthusiasm, dedication and positive work-ethic
  • Active Listening
  • Emotional stability and interpersonal awareness
  • Behavior Treatment Plans
  • Intervention Management

Certification

  • CPR, Present
  • RBT Certification, 11/01/23 - 11/01/24
  • Driver's License
  • Medical Billing Certification

Timeline

Registered Behavior Technician (ABA Therapy)

Proud Moments ABA
09.2023 - Current

Case Manager/Rehabilitation Specialist

Terros Health
01.2023 - 08.2023

Behavioral Health Technician (ABA Therapy)

Centria Autism
09.2022 - 01.2023

Consumer Care Advocate

Sedgwick
09.2021 - 09.2022

Data Entry Specialist/ Grief Therapy

Cognosante, LLC
03.2021 - 09.2021

Sr. Tech Support Specialist

Conduent
05.2019 - 03.2021

Inventory Specialist

WIS Intl
02.2019 - 05.2019

Medical Biller/Collector

CVS Health
03.2017 - 01.2019

Rehab Specialist/Medicare Collector

Preferred Homecare
07.2013 - 03.2017

Transportation Coordinator

Total Transit
04.2012 - 07.2013

Scheduling Coordinator

Tele
03.2011 - 06.2012

Bachelor of Science - Psychology

University of Southern Mississippi

Associate in Arts (AA) in Psychology -

Mississippi Gulf Coast Community College

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Brenda Briggs