Brenda Briones
Torrance,CA
Summary
Resourceful professional highly skilled in customer service and building lasting relationships. Team player offering dynamic personality and extensive background in data entry, telephone support and records oversight. Customer Service Administrator with high level of expertise in technology sector.
Driven and motivated with a desire to work closely with both customers and coworkers. Proficient at proofreading with excellent customer service skills.
Efficient Data Entry Processor known for high productivity levels and ability to complete tasks swiftly. Possess specialized skills in database management, accurate data verification, and fast typing speed. Excel in time management, adaptability, and effective communication, ensuring seamless workflow and project completion.
Overview
2
2
years of professional experience
Work History
Coaching Staff Member
CrossFit Southbay
Hermosa Beach, California
12.2023 - Current
- Collaborated with other coaches on strategies to improve overall team performance.
- Developed and implemented effective coaching strategies for athletes.
- Provided feedback and guidance to athletes on technique, strategy, and sportsmanship.
- Instructed clients in cardiovascular exercise techniques such as interval training and circuit training.
- Monitored client progress and provided feedback on performance.
- Provided nutritional advice and guidance on healthy lifestyle habits.
- Conducted assessments of muscle strength, flexibility, endurance, balance, coordination, body composition and other physical abilities.
- Demonstrated proper form, technique, and posture for strength training exercises.
Customer Service Representative
CrossFit Southbay
Hermosa Beach, California
05.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Implemented innovative methods for streamlining the customer service process.
- Answered customer inquiries via phone, email, and chat.
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided top quality control and eliminated downtime to maximize revenue.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Clean windows, walls, ceilings, carpets and furniture in assigned areas.
- Sweep, mop and vacuum floors of all areas.
- Empty wastebaskets and trash containers.
- Keep a log book of daily tasks completed for record keeping purposes.
- Disinfect equipment and supplies using germicides or steam-cleaning equipment.
- Replenish bathroom supplies such as soap, paper towels and toilet tissue.
- Follow established safety procedures while operating machinery and using chemicals.
- Clean and sanitize restrooms, sinks, countertops and other surfaces.
- Ensure that all spills are cleaned up immediately to prevent any accidents from occurring.
- Maintain janitorial supply inventory.
Education
Associate of Arts - Business
Cerritos College
Norwalk, CA05-2002
Skills
- Problem solving
- Fast typing
- Administrative tasks
- Team collaboration
- Customer service
- Exercise instruction
- Good Telephone Etiquette
- Computer skills
- Data management
- Flexible and adaptable
- Clerical support
- Excellent communication
Languages
Spanish
Native/ Bilingual
Timeline
Coaching Staff Member
CrossFit Southbay
12.2023 - Current
Customer Service Representative
CrossFit Southbay
05.2023 - Current
Associate of Arts - Business
Cerritos College