Brenda Brito
Hayward,CA
Summary
Seeking a position in the administration field in a professional company willing to learn and grow. Desire the right environment that provides me to sharpen my skills and expand my Knowledge to get to the top of my potential and the profession. Personable Medical Assistant bringing several years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
13
13
years of professional experience
Work History
Medical Assistant
Tiburcio Vasquez Health Center
Hayward, CA
11.2022 - Current
- Organized patient charts before each day's clinic sessions began.
- Explained treatment procedures and physicians' instructions.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Maintained team productivity through organization of charts, documents, and supplies.
Medical Receptionist
Tiburcio Vasquez Health Center, Inc
08.2016 - 11.2022
- Maintained confidentiality of patient information according to HIPAA regulations.
- Verified insurance coverage for appointments and collected co-payments as required.
- Called patients to confirm scheduled appointments and obtain additional details.
- Promptly communicated patient messages to the relevant staff.
- Informed patients of financial responsibilities prior to rendering services.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Straightened up waiting room to maintain neat and organized space.
- Checked patients in and out for appointments and collected co-payments.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
Bank Teller
Bank of America
Oakland City, CA
01.2012 - 12.2014
- Researched customer inquires regarding their accounts using internal banking systems.
- Followed strict compliance guidelines when completing financial transactions for customers.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
Education
San Leandro Adult School
07.2024
Hayward High School
Skills
- Bilingual Spanish and English
- Experience on medical practice
- Office experience clerk
- Proficiency with Word, Excel and Microsoft Office
- Excellent Oral and written Communication skills
- Experience with Epic and Nextgen
- Highly Develop customer service skills
- Proficient handling confidentiality
- Patient Flow Management
- Patient Scheduling
- Preparing specimens and samples
- Clinical Documentation
- Medical terminology knowledge
- Communicating with patient families
Timeline
Medical Assistant
Tiburcio Vasquez Health Center
11.2022 - Current
Medical Receptionist
Tiburcio Vasquez Health Center, Inc
08.2016 - 11.2022
Bank Teller
Bank of America
01.2012 - 12.2014
San Leandro Adult School
Hayward High School
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