Brenda Bronaugh

Load and deliver the flower orders

Answer phones

Clean the cooler

Assist in arranging flowers

Water and take care of plants

Provide costumer service

Balance the register at the end of the day

Run reports

Most of all, I make people smile with my deliveries!

• Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
• Perform the daily deposit for the hospital
• Collected and validated patient demographics and insurance information.
• Provided exceptional customer service, addressing patient concerns promptly and professionally.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Reduced billing errors by verifying demographic information and updating records as needed.
• Upload all ambulance payments to our ambulance billing company
• Review for accuracy and process any refunds to patients and or insurance companies for the ambulance company
• Review and reconcile the payments each month, to ensure that all payments are uploaded to the ambulance company
• Print off and fax Medicaid remit to corporate office for ambulance accounts
• Review and update all ambulance face sheets in Image Trend so they will cross over to our ambulance company for timely billing
• Submit all Medical Records Requests to attorney's for our ambulance company
• Monitor and correct all RTP's on FISS for our ambulance accounts
• Review and email all industrial accounts to the proper facility for the ambulance company
• Follow up on industrial accounts for timely payments for the ambulance company
• Work all return checks for the ambulance company
• Review and submit all financial assistance applications related to ambulance
• Take all ambulance related calls
• Review and provide follow up on the following reports for ambulance: Medicare primary with no secondary, No signature obtained, No pay EOB's, PCS corrections, Self pay, Collections, Not Medically Necessary, Treatment no Transport, Monthly balancing, VA follow up, Credit balances.
• Answer and respond to any emails regarding ambulance
• Review and work multiple workques
• Process payroll deduction forms for employees
• Sort and distribute all mail that comes to our department
• Participate in monthly access staff meetings
• Participate in other scheduled meetings
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• Contacted insurance companies for patient medical billing operations.
• Assisted in revenue cycle management by timely collecting co-payments, deductibles, and other financial responsibilities from patients.
• Verified patient insurance eligibility and entered patient information into system.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.

• Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
• Determined patient financial needs and referred eligible patients to proper county, state, or federal agencies to obtain financial assistance.
• Upheld the highest standards of professionalism while interacting with diverse populations seeking medical assistance.
• Maintained accurate patient records with diligent data entry and attention to detail.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Improved patient satisfaction by efficiently registering patients and verifying insurance information.

• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
• Delivered quality customer service to address urgent needs and cleaning requests.
• Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
• Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
• Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
• Dusted picture frames and wall hangings with cloth.

• Collected and disposed of trash in vehicle console spaces and under seats.
• Washed, waxed, and buffed vehicle bodies for professional shine.
• Maintained car detailing equipment and supplies in optimal condition for daily demands.
• Vacuumed interiors of vehicles to remove dirt and debris.
• Maintained clean, tidy and safe work environment.
• Self-motivated, with a strong sense of personal responsibility.
• Organized and detail-oriented with a strong work ethic.

• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Helped patients complete necessary medical forms and documentation.
• Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
• Maintained current and accurate medical records for patients.
• Checked patient insurance, demographic, and health history to keep information current.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Performed various administrative tasks by filing, copying and faxing documents.
• Optimized appointment scheduling to maximize doctor availability.

• Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Collected and documented patient medical information such as blood pressure and weight.
• Prepared lab specimens for diagnostic evaluation.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
• Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Performed medical records management, including filing, organizing and scanning documents.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Completed EKGs and other tests based on patient presentation in office.
• Worked effectively in fast-paced environments.

• Operated cash register to record transactions accurately and efficiently.
• Helped customers complete purchases, locate items, and join reward programs.
• Performed cash, card, and check transactions to complete customer purchases.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.