Brenda Brooks
School Age Group
Cincinnati,Ohio
1
Certification
9
years of professional experience
Results-driven professional skilled in patient scheduling and support. Utilizes Epic and Salesforce to improve operational efficiency with strong problem-solving and interpersonal skills. Committed to teamwork and exceptional service, consistently pursuing growth and learning opportunities.
Work History
Lead
1 Year 4 Months- Facilitated social and educational skill development for children ages 5-12, supporting holistic growth and readiness for future learning.
- Assisted children with homework assignments, contributing to improved academic performance and confidence.
- Created weekly activity plans to promote engagement and learning.
- Assisted with homework assignments to enhance academic performance.
- Engaged children in recreational play and educational games, promoting teamwork and social interaction.
Medical Scheduler
1 Year- Coordinated patient appointment schedules to optimize clinic flow.
- Ensure patient information is updated such as insurance and demographics.
- Answer inbound calls and assist patient.
- Updated patient information, including insurance and demographics, to ensure accuracy and compliance.
- Provide patient guidance in preparation ahead of appointment.
- Handle patient inquiries in a timely manner.
- Organize and maintain medical records for accurate patient information., maintain up-to-date patient records, patient confidentiality.
Representative
1 Year 9 Months- Assisted in managing daily operations and collecting delinquent accounts, ensuring timely resolutions.
- Review discount qualifications, setup payment plan.
- Review discount qualifications, set up payment plan.
- Reviewed processes and implemented improvements, enhancing operational efficiency.
- Reported trends to inform decision-making and strategy.
- Managed and updated patient accounts, maintaining accurate records and facilitating payment processing.
Grievance and Appeals Letter Representative
4 Months- Assessed cases to classify based on established criteria, ensuring accurate processing.
- Verified documentation for accuracy, determining proper Grievance/Appeals letter issuance.
- Compiled end-of-day report to track letter dispatch.
- Developed spreadsheet for effective tracking of daily report information.
Education
Bachelor of Arts - Organizational leadership
Skills
Epic and Salesforce proficiency
Epic
Salesforce skills
Problem solving
Time management
Written
verbal communication
Program coordination
Customer service
Multitasking
Adaptability and flexibility
Teamwork and collaboration
Leadership skills
Effective written/verbal communication
Stress management
Attention to detail
Trustworthy team player
Project organization
Certification
Certificate of Completion, Office of the Ohio Attorney General Advocacy for Marginalized Communities, Ohio Victims of Crime Compensation Program and Conference on Victim Assistance, 2011., Certificate of Volunteerism, Seven Hills Neighborhood Houses, 2010., Award of Excellence for Leadership and Team Participation, University of Cincinnati-Center for Organizational Leadership, 2009., Volunteer of the Year, Urban League of Greater Cincinnati, 2007.
Timeline
Lead
School Age Group
11.2021 - 03.2023Read More
Medical Scheduler
MercyHealth
08.2020 - 08.2021Read More
Representative
Patient Accounting
04.2016 - 01.2018Read More
Grievance and Appeals Letter Representative
Anthem, Inc
09.2014 - 01.2015Read More
University of Cincinnati
Bachelor of Arts from Organizational leadership
Read More