Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brenda Brown

Lyon Mountain,NY

Summary

Team-centered Pusher dedicated to helping employees reach full potential through adequate training and guidance. Adept at assigning skill-based tasks and monitoring transportation productivity. Dedicated team leader with proven skills in scheduling and employee relations. Ready to apply talents to an exciting new position.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Operations Supervisor

Transit Management of Clinton County Inc
Plattsburgh, NY
11.2022 - Current
  • Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
  • Maintained accurate records of employee attendance and performance reviews.
  • Ensured compliance with all safety regulations in the workplace.
  • Resolved customer complaints in a timely manner to maintain customer satisfaction.
  • Prepared reports on operational performance metrics and presented them to the customer.
  • Directed employees on how to use equipment properly and safely.
  • Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
  • Trained new employees on proper job functions and company policies and procedures.
  • Assisted in the hiring process by conducting interviews and making recommendations for new hires.
  • Developed strong relationships with customers through excellent customer service practices.

Transportation Dispatcher

Transit Management Of Clinton County Inc
Plattsburgh, NY
08.2018 - Current
  • Scheduled and dispatched drivers to locations in Clinton County.
  • Worked closely with customers to effectively resolve issues and complaints.
  • Maintain daily schedule of drivers to cover all routes for the county.
  • Take and schedule all incoming calls for transportation services including but not limited to deviation service and our Dial-a-ride service.
  • Manage all employees requests for time off and keep a current and update record of remaining balances.
  • Work closely with maintenance manager to keep all buses running effectively and efficiently.
  • Keep updated records for all employees for 19-A purposes. Conduct all testing associated with 19-A for all drivers.
  • Complete all behind the wheel training for new employees.
  • Keep complete and accurate records of all transit passes that the drivers sell on the bus. Keep written schedules for the drivers to give to passengers.
  • Keep the client informed of issues with any of the contractors that come to the facility. Keep an accurate record of visitors to the facility.


Transit Bus Driver

Clinton Transit Management
Plattsburgh, NY
07.2015 - 07.2018
  • Drove bus to safely transport passengers over scheduled routes and authorized stops.
  • Fueled and performed pre-trip and post-trip inspections to support safe operating condition of vehicle.
  • Assisted passengers to foster safe loading and unloading from buses during normal transport and emergency situations.
  • Provided passenger assistance, collected fares and offered schedule and route information.
  • Advised passengers of appropriate behavior to reinforce posted rules and maintain passenger safety.
  • Monitored students and other passengers during transit to encourage safe transport.
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained clean and neat shuttle for passenger comfort.
  • Followed schedules precisely to completely daily routes.
  • Maintained positive passenger relations with orderly bus environments and clear announcements for each stop.
  • Helped elderly passengers or those with limited mobility enter and exit bus.
  • Maintained frequent contact with dispatch to receive instructions and report on delays or incidents.

Office Manager

H&r Block
Jacksonville, FL
11.2005 - 05.2012
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Evaluated employee records and productivity to complete employee evaluations.
  • Utilized client and staff feedback to maintain customer partnerships and increase revenue.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Oversaw quality control and productivity rates to increase revenue and production times.

Education

High School Diploma -

Northern Adirondack CS
Ellenburg Depot, NY
06.1989

No Degree - Accounting

North Country Community College
Saranac Lake, NY

Skills

  • Client Interactions
  • Driver Communications
  • Customer Request Management
  • Customer Service Standards
  • Effective Communication
  • Organizational Standards
  • Team Work Scheduling
  • Operational Efficiency
  • Recordkeeping Requirements
  • Route Planning and Adjustment
  • Professional Relationships
  • Staff Supervision
  • Compliance Management
  • Safety oversight
  • Team Training
  • Employee Development
  • Customer Relationship Management
  • Scheduling Coordination

Certification

  • 19-A Certified Examiner for Department of Motor Vehicles.
  • Drug and Alcohol program Manager-DAPM

Timeline

Operations Supervisor

Transit Management of Clinton County Inc
11.2022 - Current

Transportation Dispatcher

Transit Management Of Clinton County Inc
08.2018 - Current

Transit Bus Driver

Clinton Transit Management
07.2015 - 07.2018

Office Manager

H&r Block
11.2005 - 05.2012

High School Diploma -

Northern Adirondack CS

No Degree - Accounting

North Country Community College

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