Summary
Work History
Skills
Timeline
Generic

BRENDA BUCK

Tacoma,WA

Summary

Over 25 years of experience in Revenue Cycle Management has given me the experience and drive to succeed in the Medical Billing Industry. With time management, I have learned to multi-task and do the job efficiently in a fast-paced environment.

Work History

Government Insurance Follow-up

  • Verified Medicare coverage through CWF and added Medicare to the client billing system for electronic billing
  • Reviewed Medicare remittance advice for denial trends and forwarded to management for review
  • Followed up on denied charges and ensured corrected claims were re-billed through DDE
  • Continued learning of Medicare rules and regulations via the CMS website
  • Assisted manager on other projects as requested.

Financial Aid Assistant

  • Responds to and interacts with patients regarding all aspects of the financial aid applications and documents needed for review through phone, e-mail, or regular mail in a prompt and courteous manner
  • Successfully work 3 financial aid work queues, 2 outlook emails, customer service questions, management, and client requests
  • Added detailed notes in patient accounts as to the next steps needed to complete the financial aid review
  • Collected all documents needed, prepared packet, and forward to client supervisor for consideration.

Insurance Follow-up Specialist

  • Posted insurance payments (Commercial and Government) and patient payments to the client billing system
  • Posted charges to the client billing system and billed HCFA 1500 paper and electronic claims
  • Reviewed commercial and government insurance denials and ensured corrected claims are re-billed promptly
  • Effective follow-up on unpaid, underpaid, or denied claims.

Insurance Follow-up Lead

  • Recorded staff attendance, quality, and production scores
  • Staff training/coaching/answering questions
  • Assisted supervisor with staff annual performance reviews
  • Reviewed 45 day no activity report an assigned work to staff
  • Supported and encouraged staff to hit production and quality goals.

Skills

  • Posting payments and denials from EOB's and ERA's
  • Insurance follow-up on unpaid claims
  • Strong computer skills
  • Excellent verbal and written communication
  • Proficient with EPIC, Word, Excel, Windows, and Outlook
  • Self-motivated with strong organizational skills
  • HIPAA compliant
  • Works well under pressure
  • Exceptional analytical skills
  • Detailed oriented
  • Self motivated

Timeline

Government Insurance Follow-up

Financial Aid Assistant

Insurance Follow-up Specialist

Insurance Follow-up Lead

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BRENDA BUCK