Brenda Burch
Mcalester
Summary
I am very well organized, and very dependable when it comes to my job, and surrounding coworkers. I am eager to learn new things, and provide a positive attitude in the work environment.
Overview
10
10
years of professional experience
Work History
Incomplete Chart Room Tech
McAlester Regional Health Center
McAlester
08.2023 - Current
- Reviewed charts for deficiencies, ensuring accuracy and facilitating timely completion through daily communication with physicians.
- Scanned and analyzed ER and Surgery charts for accuracy and completeness to support patient care.
- Coordinated with physicians to finalize and obtain signatures on death certificates, ensuring compliance with legal requirements.
Customer Service Agent
Arise
Remote
01.2023 - 03.2023
- Answered support calls to address customer needs and resolve complaints regarding products or services.
- Informed customers about billing procedures, processed payments, and assisted with payment options setup to enhance customer experience.
- Troubleshot customer issues using remote access software tools to ensure timely resolution.
Medical Records Technician
McAlester Regional Health Center
McAlester
08.2021 - 03.2022
- Pulled patient records and transferred critical information to ensure timely access for healthcare providers.
- Verified record copies prior to distribution, ensuring accuracy by removing unnecessary details.
- Executed scanning of incoming documentation to ensure accurate digital records.
- Organized patient charts by consolidating medical histories, lab results, and consents for streamlined access.
Contact Tracer
State of Oklahoma
McAlester
08.2020 - 07.2021
- Contacted individuals exposed to Covid-19 to provide guidance on quarantine protocols and health monitoring.
- Traveled to various counties to distribute Covid-19 vaccines, ensuring access to underserved populations.
- Job requires good phone ethics, as well as excellent customer service, and filing.
- Completed data entry to facilitate case interviews and documented close contacts in designated system promptly after obtaining information.
Office Clerk
HCFS
McAlester
10.2017 - 08.2020
- Obtained patient eligibility, typed and submitted claims, and followed up on claims status to ensure timely processing.
- Managed incoming and outgoing phone calls to assist customers.
- Assisted colleagues with workload during peak times to maintain team efficiency.
- Delivered excellent customer service by addressing inquiries and resolving issues promptly.
- Organized files, faxed reports and scanned documents
Nutritional Service Assistant
McAlester Regional Health Center
McAlester
09.2016 - 10.2017
- Prepared and delivered nutritious meals to enhance patient satisfaction
- Maintained cleanliness and hygiene standards to ensure a safe work environment
- Collected and documented patient information to streamline daily operations.
Education
High School Diploma -
Phillipsburg High School
Phillipsburg, KS05-2007
Skills
- Chart reviewing
- Medical record management
- Data analysis
- Documentation scanning
- Data entry
- Documentation and reporting
- Information organization
- Patient confidentiality
- Attention to detail
- Time management
- Team collaboration
- Adaptability
- Effective communication
- Organizational skills
- Critical thinking
- Customer service
- Excellent customer service
- Ethical professionalism
Timeline
Incomplete Chart Room Tech
McAlester Regional Health Center
08.2023 - Current
Customer Service Agent
Arise
01.2023 - 03.2023
Medical Records Technician
McAlester Regional Health Center
08.2021 - 03.2022
Contact Tracer
State of Oklahoma
08.2020 - 07.2021
Office Clerk
HCFS
10.2017 - 08.2020
Nutritional Service Assistant
McAlester Regional Health Center
09.2016 - 10.2017
High School Diploma -
Phillipsburg High School