Brenda Burch

Work History

EMCOR Facilities Services

09.2019 - 01.2024

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel
Managed filing system, entered data and completed other clerical tasks
Managed vendor relationships to secure best quality of services and products for organizational needs.
Managed buildingreservations calendar, enhancing scheduling efficiency and reducing conflicts
Supported AV setup for seamless meetings, improving participant satisfaction and engagement
Oversaw all general building and Customer Training department inventory to make sure the building met needs of both internal and external groups
Handled registration, travel accommodations, room/hotel bookings, and catering as Customer Training Coordinator for B2C customers
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.

Orian Rugs

09.2018 - 06.2019

Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed and improved work-order errors.
Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Improved document processing speed by introducing automated templates for routine correspondence.
Assisted coworkers and staff members with special tasks on daily basis.
Organized logistics and materials for each meeting and took detailed notes for later digital distribution amongst department.
Facilitated ISO 9000 transition with a custom database, enhancing data analysis.

Tri-County Technical College

09.2017 - 09.2018

Managed budget allocations to maximize resource availability while adhering to financial constraints of the institution.
Maintained an organized physical space within the library facility by overseeing proper shelving techniques and adherence to layout standards.
Kept up-to-date records of materials, maintained inventory and corrected cataloging errors.
Streamlined library processes by implementing an efficient cataloging system, improving overall accessibility for patrons.
Organized library programs, boosting community participation and literacy awareness.
Cultivated a welcoming library environment, providing expert assistance and fostering a love for learning in the community