Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Brenda Burdick

Luxemburg,WI

Summary

Dynamic professional with a proven track record at Toonen Properties, enhancing tenant satisfaction and retention through exceptional leasing and sales expertise. Skilled in lease preparation and fostering positive relationships, I excel in goal-oriented environments, demonstrating a keen ability to streamline operations and boost efficiency. My background ensures compliance with fair housing policies, underpinning a commitment to inclusive community building. Energetic Leasing Agent offers wealth of experience in conducting property tours and launching successful marketing initiatives. Clear knowledge of federal fair housing laws and local regulations. Firm but fair when dealing with tenants concerning rents due, maintenance and neighbor complaints.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Leasing Agent

Toonen Properties
06.2021 - Current
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Distributed and followed up on tenant renewal notices.
  • Invited prospects to fill out application upon completion of property tour.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Recruited new residents through website advertising and marketing.
  • Streamlined administrative tasks such as lease renewals, rent collection, and tenant communication to maximize efficiency.
  • Conducted property tours to highlight features of properties.
  • Improved property appearance with consistent inspections, identifying areas in need of repair or updates.
  • Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents.
  • Organized community events to foster a positive living environment and increase resident retention rates.

Assistant Director

Luxemburg Rescue
01.2020 - Current
  • Assisted the Director in developing innovative programs to improve students'' academic performance and retention rate.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Established team priorities, maintained schedules and monitored performance.

Advanced Emergency Medical Technician

Luxemburg Rescue
03.2004 - Current
  • Expedited patient transport, ensuring safe and efficient transfer to the appropriate medical facility.
  • Provided compassionate care to patients, addressing concerns and ensuring their comfort during transport.
  • Conducted thorough documentation of patient encounters, maintaining accuracy in reporting and record keeping.
  • Mentored new EMTs, sharing valuable experience and guidance for successful career progression within the field.
  • Participated in public outreach events, educating the community about emergency medical services and promoting overall public safety.
  • Contributed to departmental quality improvement initiatives, identifying areas for potential growth or enhancement in service delivery.
  • Delivered life-saving interventions for critically ill patients with advanced airway management techniques.
  • Participated in continuing education courses, ensuring professional development as an Advanced Emergency Medical Technician.
  • Coordinated effectively with law enforcement agencies during incidents requiring joint EMS/police involvement.
  • Enhanced team efficiency through clear communication and collaboration with fellow EMTs and medical professionals.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
  • Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
  • Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
  • Followed all safety protocols and took necessary precautions while providing care.

Kitchen Manager

Autumn Fields Assisted Living
04.2019 - 06.2021
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Oversaw food preparation and monitored safety protocols.
  • Checked and tested foods to verify quality and temperature.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
  • Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Verified prepared food met standards for quality and quantity before serving to customers.

Manager/Cook

Burdick's Bar & Grill
02.1999 - 01.2018
  • Managed and motivated employees to be productive and engaged in work.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Controlled costs to keep business operating within budget and increase profits.

Office Manager

Recycled Fibers
03.1994 - 02.1999
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.

Education

High School Diploma -

Luxemburg Casco Sr. High
Luxemburg, WI
05-1984

Skills

  • Leasing and sales
  • Goal-oriented mindset
  • Telephone and email etiquette
  • Lease preparation
  • Background Checks
  • Move-in coordination
  • Property Tours
  • Fair housing policies

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • Fair Housing Certification- Various certifying bodies or state agencies.
  • HazMat WMD Response Technician Level Certificates, Department of Homeland Security approved courses```.
  • Advanced Emergency Medical Technician (AEMT) - National Registry of Emergency Medical Technicians (NREMT).
  • Airway Management & Ventilation Techniques Training – Various accredited organizations.
  • Cardiopulmonary Resuscitation (CPR) - American Heart Association or American Red Cross.
  • Emergency Medical Technician (EMT) - National Registry of Emergency Medical Technicians (NREMT).

Timeline

Leasing Agent

Toonen Properties
06.2021 - Current

Assistant Director

Luxemburg Rescue
01.2020 - Current

Kitchen Manager

Autumn Fields Assisted Living
04.2019 - 06.2021

Advanced Emergency Medical Technician

Luxemburg Rescue
03.2004 - Current

Manager/Cook

Burdick's Bar & Grill
02.1999 - 01.2018

Office Manager

Recycled Fibers
03.1994 - 02.1999

High School Diploma -

Luxemburg Casco Sr. High

Similar Profiles

CREATE PROFILE
Brenda Burdick