Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brenda Burkett

Mechanicsburg,PA

Summary

Professional with high standards and strong background in maintaining cleanliness and hygiene. Known for reliable and thorough cleaning practices, contributing to healthier environment. Team-oriented with focus on collaboration and adaptability to meet changing needs. Skilled in using cleaning tools and following safety procedures.

Overview

2026
2026
years of professional experience

Work History

Cleaner

Brenda Burkett
2020 - Current
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.

Computer Helpdesk Technician

Fry Communications Inc.
12.2001 - 07.2020
  • Managed high call volumes, prioritizing tasks to ensure timely responses and resolutions for all inquiries.
  • Assisted customers with password resets and account management tasks while maintaining strict adherence to security protocols.
  • Served as a liaison between the IT department and end-users, fostering positive relationships through effective communication about technology-related concerns.
  • Maintained inventory of computer hardware components, ensuring availability of replacement parts when needed for repairs or upgrades.
  • Enhanced customer satisfaction by efficiently troubleshooting and resolving technical issues for computer users.
  • Streamlined helpdesk processes, resulting in reduced wait times and increased productivity for endusers.
  • Provided exceptional remote support to users, utilizing remote access tools to diagnose and resolve issues effectively.

USPS Trainer

Fry Communications Inc.
04.1998 - 12.2002
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Collaborated with subject matter experts to create accurate training content.
  • Enhanced trainee engagement through interactive workshops and hands-on activities.
  • Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
  • Facilitated team-building exercises to foster collaboration between department members.
  • Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.

Handbindery/Mail Sorter

Fry Communications Inc.
07.1989 - 04.1998
  • Received and sorted incoming mail, ensuring accurate delivery to intended recipients.
  • Reviewed incoming mail for proper date, postage and barcode scans.
  • Collaborated with team members to ensure timely processing of high-volume mail shipments.
  • Assisted in the training of new employees, sharing best practices for efficient mail sorting processes.
  • Supported postal service operations by performing additional tasks as needed, such as package handling or customer assistance.
  • Reduced delivery errors by accurately categorizing and labeling outgoing mail.
  • Streamlined mail distribution process by effectively utilizing barcode scanning technology.
  • Continuously sought opportunities for professional development, staying abreast of industry trends and advancements in order to enhance job performance.
  • Ensured compliance with postal regulations by inspecting parcels and packages for proper labeling and postage requirements.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Labeled, weighed and processed mail and packages for efficient distribution.
  • Utilized physical strength to move mail and packages of varying sizes and weights.
  • Maintained high level of confidentiality with mail items in line with regulations.
  • Assisted with implementing new mailroom systems and training staff to improve operations.

Education

Business

SAHUARO HIGH SCHOOL
Tucson, AZ
06-1986

Skills

  • Verbal and written communication
  • Organizational skills
  • Teamwork and collaboration
  • Communication and interpersonal skills

Timeline

Computer Helpdesk Technician

Fry Communications Inc.
12.2001 - 07.2020

USPS Trainer

Fry Communications Inc.
04.1998 - 12.2002

Handbindery/Mail Sorter

Fry Communications Inc.
07.1989 - 04.1998

Cleaner

Brenda Burkett
2020 - Current

Business

SAHUARO HIGH SCHOOL

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