Summary
Overview
Work History
Education
Skills
Work History Details
Timeline
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Brenda Butler

Brenda Butler

Lauderhill,FL

Summary

My background includes administrative, financial and customer service experience. Efficient Cash Office Associate. Excellent multitasker and problem-solver. I have over 20 years of experience reviewing accounting activity. Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.

Overview

34
34
years of professional experience

Work History

Data Entry Clerk

A & S Financial Srv
10.2001 - Current
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.
  • Sorted documents and maintained organized filing process.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.

CASH OFFICE ASSOCIATE

Lowes
02.2011 - 01.2023
  • Verified cash flow and electronic transactions from credit card system to balance registers
  • Investigated financial inconsistencies to solve discrepancies and reported to management
  • Customer Service Desk assisted with customer returns and negotiated complaints
  • Prepared bank deposits and corporate cash shipments.
  • Balanced safe, prepared tills, and prepared register bags for next sales date.

Customer Service Manager

Bank Of America
01.1990 - 10.2001
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.

Education

Associate of Science -

Bauder College
Fort Lauderdale, FL
11.1991

Skills

  • Customer Service CSAT
  • Precision and Accuracy
  • Financial Recordkeeping
  • Maintains Confidentiality
  • Data Accuracy
  • 30 years Cash handling experience

Work History Details

  • Lowes, 02/2011,01/2023
  • Bank Of America, 01/1990, 10/2001
  • A & Financial Services, 10/2001,Current

Timeline

CASH OFFICE ASSOCIATE

Lowes
02.2011 - 01.2023

Data Entry Clerk

A & S Financial Srv
10.2001 - Current

Customer Service Manager

Bank Of America
01.1990 - 10.2001

Associate of Science -

Bauder College

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Brenda Butler