Brenda Y. Calderon

• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
• Cultivated warm relationships with regular customers.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Processed orders and sent to kitchen employees for preparation.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Bussed and reset tables to keep dining room and work areas clean.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Maximized sales of specials and [Type] drinks by thoroughly promoting to customers and maintaining great salesmanship.
• Determined customer preferences to suggest appropriate cocktails and increase sales.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
• Cultivated warm relationships with regular customers.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Processed orders and sent to kitchen employees for preparation.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
• Bussed and reset tables to keep dining room and work areas clean.
• Inspected dishes and utensils for cleanliness.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.

• Supervised set up of banquet food stations and coordinated service to multiple dining areas.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Inspected dishes and utensils for cleanliness.
• Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Started as club attendant, refilling coffee and snacks and maintaining club cleanliness; Worked up to a
server and eventually a full-time bartender; Occasionally acted as closing manager when needed.

• Increased sales significantly by upselling higher-end products to customers.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Cultivated warm relationships with regular customers.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Bussed and reset tables to keep dining room and work areas clean.
• Checked guests' identification before serving alcoholic beverages.
• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
• Served food and beverages promptly with focused attention to customer needs.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.