Brenda Caldwell Meredith
Lauderhill
Summary
Dynamic Ground Transportation Supervisor at SP Plus Metropolis with a proven track record in enhancing operational efficiency and fostering team collaboration. Skilled in incident documentation and customer support, I excel in conflict resolution and mentoring, ensuring compliance with safety standards while driving service excellence.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
38
38
years of professional experience
Work History
Ground Transportation Supervisor
SP Plus Metropolis
02.2017 - Current
- Ensured proper documentation is completed accurately for all operations, including vehicle inspection reports, and accident/incident reports.
- Foster a culture of continuous improvement within the team by encouraging feedback from workers on ways to enhance operational efficiency.
- Addresses issues swiftly, resolving conflicts between workers, customers, or other stakeholders effectively.
- Managed a team of dispatchers, providing training, guidance, and performance evaluations to maintain a high level of professionalism.
- Develop strong relationships with dispatchers through consistent communication and excellent customer service practices.
Toll Collector Supervisor
Faneuil/A Ryan Inc.
03.1987 - 03.2017
- Communicated in English to assist motorists and respond to inquiries concerning tolls, directions and routes.
- Achieved operational efficiency by adhering to established protocols for opening and closing the booth daily.
- Developed skills in conflict resolution while addressing disputes regarding fare discrepancies or other customer complaints.
- Maintained high levels of accuracy in data entry tasks, ensuring proper documentation of vehicle types and fees collected.
- Demonstrated adaptability by seamlessly transitioning between different lanes and roles as needed during shifts.
- Mentored new employees as they navigated their roles, sharing valuable knowledge and tips for success in the toll collector position.
- Addressed customer concerns and inquiries, providing information on toll rates, policies, and available payment options.
- Collaborated with team members to ensure smooth operations during peak hours and special events.
- Monitored toll lane activity and generated operational reports.
- Operated toll collection equipment and processed toll payments accurately.
Education
North Central High School
Evanston06-2006
Skills
- Understanding of compliance standards
- Workplace safety adherence
- Dispatch operations
- Incident documentation
- Documentation skills
- Customer support
- Coaching and mentoring
- Safety protocol adherence
- Reporting proficiency
- Collaborative teamwork
- Service excellence
- Detail-oriented approach
Timeline
Ground Transportation Supervisor
SP Plus Metropolis
02.2017 - Current
Toll Collector Supervisor
Faneuil/A Ryan Inc.
03.1987 - 03.2017
North Central High School
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