Brenda Campos
Brownsville,Texas
Summary
Seeking a position that will enable me to use my strong organizational skills, educational background, and ability to work well with others.
Overview
17
17
years of professional experience
Work History
CBP Technician
U.S. Customs and Border Protection
01.2024 - Current
- Investigated and resolved customer inquiries and complaints quickly.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Met customer call guidelines for service levels, handle time and productivity.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Handled customer service inquiries in person, via telephone and through email.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Proven ability to learn quickly and adapt to new situations.
- Gained extensive knowledge in data entry, analysis and reporting.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Assisted with onboarding new clients and securing paperwork completion.
- Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
Border Patrol Processing Coordinator
United States Border Patrol
08.2022 - 01.2024
- Receive and process custody of detainees; maintain well-being of detainees; tag and store detainees’ personal property for tracking purposes
- Log the status of welfare checks of occupants; monitor and supervise holding areas and input information into the appropriate processing system
- Maintain administrative paperwork and reports related to property, transportation, and deportation documentation
- Assist Border Patrol Agents with processing files.
- Processed detainees by taking photographs and fingerprints.
- Received and inspected mail, property and funds from visitors on behalf of designated inmates.
- Inspected jail conditions and took action to rectify problems in order to meet state and federal regulations for health and safety.
- Ensured accurate record-keeping of all detainee information through meticulous documentation of incidents or medical needs.
- Enforced rules and regulations to maintain order among detainees.
- Conducted security checks of detainees and living areas.
- Assisted in intake and release of detainees.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Excellent communication skills, both verbal and written.
- Learned and adapted quickly to new technology and software applications.
- Contributed to the efficient processing of new detainees by conducting intake procedures such as fingerprinting, photographing, and inventorying personal belongings.
Human Resource Officer
Brownsville Independent School District
08.2018 - 07.2022
- Answer telephones in a prompt, courteous and professional manner; greet and assist employees and answer inquiries
- Maintain confidentiality of all personnel actions and information
- Maintains accurate, organized, and current files and records, sorts, and files records
- Schedule Section ADA (American with Disabilities Act) meetings through Teams in a timely manner
- Provide BISD employees guidance on what medical documents is needed to apply for ADA services
- Prepare documents / files for ADA meetings
- Provide copies of ADA Accommodation Plan to Administrator and Employee and update information on spreadsheet
- Run a report for TADTS (Texas Alcohol and Drug Testing) Service through system (Bi-Tech)
- Notify Departments of selected employees for Drug Randoms
- Update spreadsheet for TADTS
- Assist with FMLA (Family Medical Leave Act) applications for employees that are in need to be place in a Fulltime and Intermittent Leave
- Process FMLA forms by reviewing medical certification and running a report through Bi-Tech to check for eligibility
- Proofread records or forms; takes steps to ensure accuracy of all documents
- Ensure that all signatures are completed on proper documents and copies are filed and are distributed properly to Payroll and Employee Benefits
- File I-9’s and makes updates on our system (Business Plus)
- Promptly updates the applicant tracking system
- Assists with front desk duty whenever the receptionist is absent.
- Review Workers Compensation Forms based on employees Restrictions
- Follow up with employee WC Form; if unable to return to work.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Educated staff on organizational mission and goals to help employees achieve success.
- Gathered, organized and input information into digital database.
- Worked well in a team setting, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
PPCD Special Ed Teacher Aide
Brownsville Independent School District
08.2014 - 08.2018
- Assist the teacher with students with physical disabilities according to their needs
- This includes transferring to and from wheelchairs, lifting, or positioning
- Also, assists the teacher with students with physical care including feeding, bathroom needs and personal hygiene
- Assists as directed by certified staff in the effort to successfully maintain students with special needs in an integrated setting as determined by the IEP (Individualized Education Program)
- Assists the teacher with the presentation of subject matter to students to develop cognitive, motor communication and socialization skills the PreK and K level
- Assists the teacher in keeping administrative records and preparing required records
- Maintain Confidentiality.
Clerk
Cameron County Sheriff Office
12.2012 - 08.2014
- Keep track of the jail employee’s timesheets
- Ensure that employees are paid on time and that their paychecks are accurate
- Input and calculate hours by insert absence reports and determine if they completed the hours required for that pay period
- Check records for discrepancies
- Provide information to employees regarding their time sheets such as how many overtime hours worked
- Other functions consist of filing and answering phone calls
- Update information in a daily basis
- Attend walk-ins.
Dispatcher
Cameron County Sheriff Office
11.2006 - 12.2012
- Receive emergency calls from the public requesting police, fire, medical or other emergency services
- Determine the nature of the emergency and determine priorities and dispatch police, fire and EMS
- Maintain status and location of all police units
- Enter, update, and retrieve information from a variety of computer systems such as the CAD (Computer-Aided Dispatch) TLETS and ODDYSSEY
- Enter Warrants and process Protective Orders into the system
- Operate the NCIC / TCIC tele type networking in check for stolen items and wanted persons
- Operate a variety of communications equipment, and radio consoles
- Work rotating shifts
- Maintain confidentiality.
Education
Bachelor of Science in Criminal Justice -
University of Texas at Brownsville
Brownsville, TX12.2005
Skills
- Bilingual
- Organizational Skills Oriented
- Time Management
- Technology Skills
- Communication Skills
- Interpersonal Skills
- Ability to work with frequent interruptions
- Multi-task
- Willingness/Motivation to learn things
- Honest
- Reliable
- Crisis Prevention & Intervention
- CPR Certified
- Familiar with (NCIC / TCIC) National Crime Information Center and Texas Crime Information Center for Criminal Backgrounds Check
- Volunteer with (CASA) Court Appointed Special Advocates for Children
- (ADA ) American with Disabilities Act
- (FMLA) Family Medical Leave Act
- Familiarize with the E3 Database
Timeline
CBP Technician
U.S. Customs and Border Protection
01.2024 - Current
Border Patrol Processing Coordinator
United States Border Patrol
08.2022 - 01.2024
Human Resource Officer
Brownsville Independent School District
08.2018 - 07.2022
PPCD Special Ed Teacher Aide
Brownsville Independent School District
08.2014 - 08.2018
Clerk
Cameron County Sheriff Office
12.2012 - 08.2014
Dispatcher
Cameron County Sheriff Office
11.2006 - 12.2012
Bachelor of Science in Criminal Justice -
University of Texas at Brownsville
Similar Profiles
DAVID M RAMIREZDAVID M RAMIREZ
Supervisory Customs and Border Protection Officer at U.S. Customs and Border ProtectionSupervisory Customs and Border Protection Officer at U.S. Customs and Border Protection
Alan ContrerasAlan Contreras
Border Patrol Processing Coordinator: DRT-TCU/MCU at U.S Customs and Border Protection (CBP)Border Patrol Processing Coordinator: DRT-TCU/MCU at U.S Customs and Border Protection (CBP)
Benito Reyes JRBenito Reyes JR
Port Director at U.S. Customs and Border ProtectionPort Director at U.S. Customs and Border Protection
Kathryn SchmittKathryn Schmitt
Project Manager at U.S. Customs and Border ProtectionProject Manager at U.S. Customs and Border Protection
Monica LeijaMonica Leija
Teacher at SOUTHWEST KEY PROGRAMTeacher at SOUTHWEST KEY PROGRAM