To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
● Greet customers warmly and ascertain problem or reason of calling
● Open and maintain customer accounts by recording account
information.
● Resolve product or service problems by clarifying the customer’s
complaint; determining the cause of the problem; selecting and
explaining the best solution to solve the problem; expediting correction
or adjustment; following up to ensure resolution.
● Maintain financial accounts by processing customer adjustments
● Manage large amounts of incoming calls
● Go the extra mile to engage customers
● Follow communication procedures, guidelines, and policies
● Kept records of customer interactions, process customer accounts, and file documents.
● Cancel or upgrade accounts
● Assist with placement of orders, refunds, or exchanges Open and maintain customer accounts by recording account
information.
● Resolve product or service problems by clarifying the customer’s
complaint; determining the cause of the problem; selecting and
explaining the best solution to solve the problem; expediting correction
or adjustment; following up to ensure resolution.
● Maintain financial accounts by processing customer adjustments
● Manage large amounts of incoming calls
● Go the extra mile to engage customers
● Follow communication procedures, guidelines, and policies
● Kept records of customer interactions, process customer accounts, and file documents.
● Cancel or upgrade accounts
● Assist with placement of orders, refunds, or exchanges