Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Brenda Campos

Indio,CA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Medical Billing Coordinator

Desert Heart Rhythm Consultants
01.2023 - Current
  • Improved billing accuracy by implementing stringent quality control measures and enhancing documentation processes.
  • Streamlined medical billing procedures for increased efficiency, resulting in faster reimbursement rates for the healthcare facility.
  • Reduced claim denials and rejections by conducting thorough audits and addressing discrepancies prior to submission.
  • Enhanced patient satisfaction with clear communication of payment expectations, resolving concerns, and providing flexible payment options.
  • Ensured compliance with industry regulations by staying current on changes in medical coding guidelines and maintaining accurate records.
  • Collaborated with insurance providers to expedite claims processing and secure timely payments for services rendered.
  • Assisted in staff training initiatives to develop a knowledgeable team capable of handling complex billing situations effectively.
  • Optimized cash flow management by accurately forecasting monthly collections based on historical trends and current payer mix.

Customer Service Representative

Covered California
01.2021 - 12.2022

● Greet customers warmly and ascertain problem or reason of calling

● Open and maintain customer accounts by recording account

information.

● Resolve product or service problems by clarifying the customer’s

complaint; determining the cause of the problem; selecting and

explaining the best solution to solve the problem; expediting correction

or adjustment; following up to ensure resolution.

● Maintain financial accounts by processing customer adjustments

● Manage large amounts of incoming calls

● Go the extra mile to engage customers

● Follow communication procedures, guidelines, and policies

● Kept records of customer interactions, process customer accounts, and file documents.

● Cancel or upgrade accounts

● Assist with placement of orders, refunds, or exchanges Open and maintain customer accounts by recording account

information.

● Resolve product or service problems by clarifying the customer’s

complaint; determining the cause of the problem; selecting and

explaining the best solution to solve the problem; expediting correction

or adjustment; following up to ensure resolution.

● Maintain financial accounts by processing customer adjustments

● Manage large amounts of incoming calls

● Go the extra mile to engage customers

● Follow communication procedures, guidelines, and policies

● Kept records of customer interactions, process customer accounts, and file documents.

● Cancel or upgrade accounts

● Assist with placement of orders, refunds, or exchanges

Director of Marketing and Community Outreach

Always Best Care
02.2021 - 03.2022
  • Increased brand awareness by developing and executing strategic marketing plans.
  • Established strong community partnerships through effective networking and relationship-building strategies.
  • Enhanced customer engagement by implementing targeted social media campaigns and content creation.
  • Streamlined internal communication processes, fostering a collaborative work environment among teams.
  • Optimized digital marketing channels, such as email marketing, SEO, and SEM, resulting in improved web traffic and lead generation.
  • Managed annual marketing budget responsibly, allocating funds strategically to maximize ROI on campaigns and initiatives.
  • Collaborated with cross-functional teams to develop integrated marketing messaging consistent across all platforms.
  • Cultivated relationships with key industry influencers to expand brand reach and foster advocacy within target audiences.
  • Oversaw creative development of branded collateral materials including print ads, brochures, presentations, press releases, website content and videos.

Dispatcher Coordinator

Trident Care
05.2020 - 12.2021
  • Scheduled daily and weekly routes.
  • Managed high call volumes while maintaining composure and professionalism under pressure.
  • Reduced response times by streamlining communication between dispatchers and field personnel.
  • Enforced safety procedures for all dispatched personnel, resulting in fewer accidents or incidents in the field.
  • Improved customer satisfaction with timely and accurate dispatching of service requests.
  • Coordinated schedules for multiple teams, ensuring optimal coverage during peak hours.

COVID-19 Testing Site Manager

Evolution Care
05.2020 - 07.2021
  • Improved testing site efficiency by streamlining registration and sample collection processes.
  • Enhanced patient experience with clear communication and efficient scheduling procedures.
  • Managed a team of healthcare professionals, ensuring quality performance in COVID-19 testing procedures.
  • Implemented strict safety protocols for staff and patients, minimizing infection risks at the testing site.
  • Collaborated with local health departments to stay updated on guidelines and ensure compliance with regulations.
  • Reduced wait times for test results by coordinating with laboratories and optimizing reporting systems.
  • Oversaw test personnel scheduling to maintain diagnostic availability and maximize supplied tests.

Android Developer

One Tech Cloud
04.2018 - 04.2019
  • Conducted user experience by developing visually appealing and intuitive Android applications.
  • Streamlined app performance by optimizing code and implementing best practices for efficient memory usage.
  • Collaborated with cross-functional teams to design and develop innovative features for various client projects.
  • Increased app stability by identifying, diagnosing, and resolving software bugs in a timely manner.
  • Utilized agile development methodologies to ensure timely delivery of high-quality software products.

Human Resources Manager

Marriott International, Inc.
02.2017 - 03.2019
  • Intensify employee retention by implementing effective talent management strategies and fostering a positive work environment.
  • Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
  • Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
  • Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
  • Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.

Accounts Payable Assistant

Esterline Defense Technologies
01.2014 - 01.2017
  • Improved invoice processing efficiency by implementing a new accounts payable system.
  • Reduced payment errors by maintaining accurate vendor records and reconciling accounts regularly.
  • Streamlined the accounts payable process for faster payment turnaround, ensuring timely payments to suppliers.
  • Enhanced financial accuracy with thorough verification of invoices against purchase orders and contracts.
  • Maintained organized filing systems for easy access to financial records, supporting efficient auditing processes.
  • Supported cash flow management by scheduling and prioritizing payments according to company policies and vendor terms.
  • Prepared annual 1099 forms for vendors, ensuring compliance with tax regulations and minimizing risk of penalties.

Customer Service Agent

ADT Security Services
01.2015 - 02.2016
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Streamlined communication processes for improved information exchange between customers and team members.
  • Utilized strong problem-solving skills to quickly identify and address customer issues.
  • Expedited resolution times by effectively prioritizing and managing multiple cases simultaneously.

Education

Bachelor of Science - Information Technology

Arizona State University
Tempe, AZ
05.2019

High School Diploma -

La Quinta High School
La Quinta, CA
06.2014

Skills

  • Problem Solving Aptitude
  • Medical Office Software Proficiency
  • Data Entry Accuracy
  • Healthcare Reimbursement Knowledge
  • Payment Posting Abilities
  • Decision Making Abilities
  • Medical Terminology Mastery
  • Patient Billing Procedures
  • Analytical Thinking
  • Claims Processing Proficiency
  • Motivation and Initiative
  • Accounts Receivable Management
  • Medical Coding Expertise
  • Organizational Abilities
  • Adaptability and Flexibility
  • Professionalism and Ethics
  • CPT Coding Familiarity
  • Teamwork and Collaboration
  • Attention to Detail
  • Chart Auditing
  • Account Reconciliation
  • Proficiency in [Software]
  • Data Entry
  • Medicare and Medicaid Process
  • Work Prioritization
  • Data Analysis
  • Insurance Claims
  • Customer Service
  • Administrative Support
  • MS Office, Sales Force
  • Web Design
  • Operating Systems
  • Written Communications

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Medical Billing Coordinator

Desert Heart Rhythm Consultants
01.2023 - Current

Director of Marketing and Community Outreach

Always Best Care
02.2021 - 03.2022

Customer Service Representative

Covered California
01.2021 - 12.2022

Dispatcher Coordinator

Trident Care
05.2020 - 12.2021

COVID-19 Testing Site Manager

Evolution Care
05.2020 - 07.2021

Android Developer

One Tech Cloud
04.2018 - 04.2019

Human Resources Manager

Marriott International, Inc.
02.2017 - 03.2019

Customer Service Agent

ADT Security Services
01.2015 - 02.2016

Accounts Payable Assistant

Esterline Defense Technologies
01.2014 - 01.2017

Bachelor of Science - Information Technology

Arizona State University

High School Diploma -

La Quinta High School
Brenda Campos