Brenda Canchola
Wildomar,CA
Summary
Patient Service Representative with expertise in managing patient records, processing payments, and scheduling medical procedures. Proven ability to enhance patient satisfaction through effective communication and exceptional customer service. Strong multitasking skills contribute to efficient team operations and improved workflow.
Overview
4
4
years of professional experience
Work History
Patient Service Representative
Community Health Systems, Inc.
Moreno Valley, USA
07.2023 - 03.2025
- Performed administrative duties such as filing, faxing, photocopying.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Provided customer service by answering patient questions and addressing concerns.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
Patient Service Representative
RADNET MANAGEMENT INC
Laguna Hills, USA
05.2022 - 09.2023
- Scheduled and confirmed patient appointments with healthcare professionals and patients.
- Documented and managed patient information within computer system.
- Scanned forms, identification, and insurance cards while maintaining patient document folders.
- Obtained authorization and identification for releasing confidential medical records.
- Verified insurance and secured authorization for financial clearance of patient accounts.
Patient Service Representative
Neighborhood Healthcare
Temecula, USA
10.2022 - 06.2023
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
- Verified insurance information, collected payments, and scheduled appointments.
- Obtained proper authorization and identification to release confidential medical records.
- Assisted with the completion of medical forms and records.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
Patient Care Technician
Baylor Scott & White Health
Temple, USA
10.2020 - 03.2021
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Maintained inventory levels of stock items, supplies and equipment to foster smooth and cost-effective unit operations.
- Collected specimens from patients for laboratory testing purposes.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Supplied, collected and emptied patient bedpans on frequent basis.
Education
High School Diploma -
Keith McCarthy Academy
Lake Elsinore, CA01-2012
Skills
- Customer service
- Organizational skills
- Time management
- Electronic health records
- Insurance verification
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Patient Service Representative
Community Health Systems, Inc.
07.2023 - 03.2025
Patient Service Representative
Neighborhood Healthcare
10.2022 - 06.2023
Patient Service Representative
RADNET MANAGEMENT INC
05.2022 - 09.2023
Patient Care Technician
Baylor Scott & White Health
10.2020 - 03.2021
High School Diploma -
Keith McCarthy Academy
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