Summary
Overview
Work History
Skills
Timeline
Generic

Brenda Cannon-Fadel

Lawton

Summary

Dynamic professional with a proven track record of enhancing operational efficiency and customer satisfaction at Dollar General Store. Skilled in organization and time management, adept at data entry and appointment scheduling. Increased sales by notable percentages through strategic promotions. Excelled in greeting clients and streamlining service processes, fostering repeat business and maximizing profitability. Set Planograms, did price changes, markdowns

Overview

22
22
years of professional experience

Work History

Receptionist

HR Block
01.2025 - 02.2025
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.

Cashier /Retail Sales Associate

Walmart
11.2020 - 08.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Built relationships with customers to encourage repeat business.

Store Manager of Operations

Dollar General Store
08.2005 - 03.2020
  • Increased sales by [Number]% with special displays and promotions.
  • Increased store traffic by organizing engaging events and promotions that appealed to target customers.
  • Oversaw the implementation of new technology solutions for efficient inventory tracking, data analysis, and overall store operations enhancement.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coordinated with regional management on strategic planning initiatives aimed at improving store performance within the district or territory as a whole.
  • Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
  • Managed budget allocation for staffing, inventory, and other operational expenses to maximize profitability.
  • Optimized staff scheduling to accommodate peak business periods without compromising quality of service or employee satisfaction.
  • Developed strong vendor relationships for timely delivery of products, negotiating favorable terms on pricing and contracts.
  • Completed point of sale opening and closing procedures.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Supervised guests at front counter, answering questions regarding products.
  • Assisted with hiring, training and mentoring new staff members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Dept Lead in HBA

Walmart
08.2003 - 08.2005
  • Oversaw daily operations, ensuring efficient workflow and adherence to company policies.
  • Enhanced team productivity by implementing incentive programs and providing mentorship.
  • Coordinated department meetings to foster communication and address challenges.
  • Improved customer satisfaction by streamlining service processes and reducing wait times.
  • Managed inventory levels to prevent shortages and meet customer demand.
  • Oversaw efficient inventory stocking and supply rotation.
  • Set up displays and trained employees on current promotions.

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Appointment scheduling
  • Scheduling appointments
  • Greeting and seating clients
  • Data inputting
  • Mail handling

Timeline

Receptionist

HR Block
01.2025 - 02.2025

Cashier /Retail Sales Associate

Walmart
11.2020 - 08.2024

Store Manager of Operations

Dollar General Store
08.2005 - 03.2020

Dept Lead in HBA

Walmart
08.2003 - 08.2005

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Brenda Cannon-Fadel